青岛招聘

RESPONSIBILITIES
Strategy
Targeted Improvements
? Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
? Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
? Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
? Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
? Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required
? To deliver excellent service and advice to our Corporate, Commercial & Institutional Banking (“CCIB”) Banking and Business Banking (“BB”) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes
General
? Perform end-to-end orchestration across all processes and services managed by IMO
? Engage clients throughout process, ensuring seamless delivery and client experience
? Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
? Adheres to first-time-right principles
? Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
? Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
Client Due Diligence (CDD) and Regulatory Onboarding
? Perform all relevant onboarding processes
? Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
? Drive GIC and network onboarding processes
? Conduct checks on CDD as applicable
? Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
? Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
? Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
? Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Credit Documentation
? Perform credit documentation activities for the deals flowing from CCIB and BB
? Conduct checks on Credit Documentation output as applicable
? Ensure that the data sources used for the extraction of the return is correct
? Identify processing risks or inefficiencies and implement appropriate and effective changes
Enablement [Account Opening and Channels]
? Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
? Deliver excellent service and advice to our CCIB and BB clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
? Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for CCIB and BB clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
? Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
? Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Servicing [Static Data Maintenance, Offboarding]
? Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
People and Talent
? Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
? Develop and implement a personal learning plan with team manager, to attain necessary competencies
? Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
? Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
? Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
? Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
? Report any deviation (if any) to appropriate authorities and obtain proper dispensations
? Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
? Ensure strong due diligence on document safekeeping and data confidentiality
? Ensure correctness of documentation prior to any dispensation from the Bank
? Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
? Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
? Highlight significant issues/errors to team leader
Regulatory & Business Conduct
? Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
? Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
? Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
? Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
? Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
? Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
? Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
? Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
? Cooperate with any investigations or reviews on regulatory failure such as accountability review.
Key Stakeholders
Internal
? Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
? IMO Enablement Managers and Specialists
? GBO Hub teams and In-country CET teams
? Account Opening Teams
? Front Office (RMs, CMs, CCMs)
? Lending Documentation Unit
? Commodities Transaction Management Unit
? Business CRM
? Business Operational Risk Manager
? Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
? Client Documentation and Control
? Credit Documentation CoE
Other Responsibilities
? Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team
? Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
QUALIFICATIONS:
? Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
? Ability to positively engage and build rapport with clients
? Strong writing and presenting skills in English
? Problem solver; looks for solutions and finds ways to progress despite blockages
? Strong drive to deliver
? Has a clear understanding of the client needs being serviced
? Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
? A team player with good interpersonal skills

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。