青岛招聘

职责范围：

负责分支行的业务操作及各项与分支行有关的营运工作，包括系统处理/合规检查/文件查阅及归档，在执行日始的业务开展及日终审核工作中必须始终遵守并严格按照银行的各项标准/操作流程/操作手册(如适用)等要求 ，同时始终保持高水准的客户服务质量与体验

Key Responsibilities/Challenges 主要工作职责/挑战

1. Business performance 业务表现

• Support LM to achieve business target through good quality in transaction execution and client centric services
• Support LM to drive, execute cost optimization initiatives for working efficiency and effectiveness

· 提高业务操作的质量，提倡“以客户为中心”的服务理念协助主管实现工作目标

· 协助主管推动，执行各项成本优化方案的实施，提高工作效率

2. Operations, Conduct and Risk Control 营运操作，行为规范和风险控制

· Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection

• Account for all counter operations including system operations, document checking, compliance operations and document management for future audit trail based on bank internal rules/group standard/regulatory requirements, authorized limit and delegation at the bank
• Account for working stock branch cash/branch vault cash management to ensure physical cash always reconcile with PSGL at any time as well as branch control documents management to ensure physical control documents always reconcile with PSGL at any time in addition to counter daily operations
• Support LM in execution of all administration control and standard at branch to ensure no execution exceptions
• Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception
• Support Line Manager achieve good MCA rating in branch audit
• Timely escalate any exception observed or detect to LM or concerned channel
• Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
• Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; Well manage client complaints & CDD
• Maintain and enhance sufficient awareness of operational risk management through training / accreditation as well as uplift the bar of risk control awareness and prioritize risk identification and mitigation in daily operation
• Contribute to local management team in developing strong relationships with local government and regulators where applicable to enhance the profile of the Bank

· 知晓并严格执行银行轮岗制度及操作规定，认真执行并服从银行就轮岗做出的通知及安排

· 负责分支行交易（含柜台业务）的办理及系统操作、文件审核、合规操作和审计所需的文件管理等，确保执行完全符合银行内外部各项规定、集团政策、法规要求以及银行交易授权政策的要求等

· 负责管控分支行的现金暂存库，确保现金账实相符，同时负责重要空白凭证的管理，对每日柜台领用情况进行记帐， 确保重要空白凭证的库存数保持账实相符

· 协助主管对分支行执行行政管控，规范操作行为，以确保无执行差错或纰漏

· 认真履行监管报表的报送，确保报送内容、报送时间均符合监管及银行内部操作要求，没有差错或纰漏

· 协助主管在银行内部审计中取得良好的MCA (management control approach)成绩

· 及时向直线经理或其他相关渠道汇报所发现的异常的操作现象或问题

· 遵守银行的行为规范守则，在执行中始终遵守银行内控及风险管理机制中要求员工执行的内外部各项规定及政策

· 遵守法律法规，内部风险(包括反洗钱，受制裁，反贿赂和腐败等风险)合规政策和集团行为准则的要求，妥善处理客户投诉及客户尽职调查

· 通过内部培训以及相关培训测试，不断增强运营风险管理意识，提升风险管控意识，在日常运营中及时发现异常情况并减少潜在风险

· 协助当地管理团队配合当地政府及监管机构工作，建立紧密关系，提升银行的形象

3. Client Centric Services in Operations 贯彻“以客户为中心”的服务理念

• Embed client centric mind in daily operation as well as to maintain up best in class front-line service
• Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
• Achieve client satisfaction in daily branch services and operations
• Build SCB a great place to work

· 在日常工作中始终倡导“以客户为中心”的服务理念，给客户提供最优质的服务

· 在服务中始终提倡“以人为本，以客户为中心”的服务理念，保持并提升内外部客户的服务体验

· 使客户对于分支行的日常业务以及服务感到满意

· 始终立志于共同将渣打银行构建成一个员工和客户都喜欢的公司

4. Self Development 自我发展与提升

• Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
• Actively participate in various campaigns related to service team and achieve the target
• Develop multi-product knowledge and job skills to support different segments and sales channels
• Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

· 积极参与完成银行安排的各项培训项目，主动学习银行内部流程/操作手册以及当地法规

· 积极参与与服务团队相关的各项竞赛活动并达到预期目标

· 深入学习银行各产品知识及职业技能，确保业务及产品知识可以支持不同业务线发展需要

· 根据银行政策完成新入职人员(新员工或内部调动)的培训计划，并在要求时间内通过所有评估测试

5. Customer Right Protection 消费者权益保护

• Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
• Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
• Always embed Consumer Rights Protection mindset when performing daily work

· 在日常营运工作中，充分理解保护消费者权益的重要性，防止损害消费者的利益

· 在日常营运工作中，始终遵守与消费者权益保护相关的法规要求，且确保完成相关培训

· 在日常营运工作中，始终谨记以保护消费者权益为基础执行工作

Selection Criteria 职位要求

• A university degree with 1-2 years of related banking experience with cash handling skills and knowledge
• Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
• A team player who shows initiative and assertiveness
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
• Good command of both spoken and written English and Mandarin

· 大学本科学历，5年以上银行从业相关经验优先考虑，具备现金业务的知识和操作能力

· 熟悉银行产品、营运及服务要求、理财保险产品

· 具有良好的团队合作精神、主动坚定

· 有上进心，自我激励，不断提高知识储备和技巧，以满足工作要求

· 具有良好的中英文写作和口语能力

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。