Customer Service Engineer 客户服务工程师(职位编号:00086)
派克汉尼汾流体传动产品(上海)有限公司(Parker Hannifin)
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-03-26
- 工作地点:北京-朝阳区
- 招聘人数:1
- 学历要求:大专
- 职位类别:客服专员/助理(非技术)
职位描述
Job Responsibility:
1 Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points .
2 Technical support based on catalogue.
3 Quote properly against product group pricing book and pricing rule ; Help sales to apply special price if needed; Contact division for non-standard parts quotation;
4 Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly;
5 Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm.
6 Provide proper customer profile for new customer.
7 Provide properly and timely sales order entry,.
8 Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
9 Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.
10 Responsible for proper filing on quotations, sales contracts.
11 Help with proper order revision in system (stock code clarification, amount etc.).
12 Provide promise date report of open sales orders to major distributors weekly.
13 Prepare monthly report or other reports requested .
14 Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc..
15 Conduct customer visits for better mutual understanding and cooperation
16 Order fulfillment /follow-up after contract signed.
Qualifications:
- University degree,major in business, economic, administration etc. .Engineering background will be a plus;,
- Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership
- Possess product knowledge
- Proficient in English and computer literate
- More than 2 years working experience, minimum 1 year on sales support or customer service.
1 Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points .
2 Technical support based on catalogue.
3 Quote properly against product group pricing book and pricing rule ; Help sales to apply special price if needed; Contact division for non-standard parts quotation;
4 Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly;
5 Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm.
6 Provide proper customer profile for new customer.
7 Provide properly and timely sales order entry,.
8 Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
9 Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.
10 Responsible for proper filing on quotations, sales contracts.
11 Help with proper order revision in system (stock code clarification, amount etc.).
12 Provide promise date report of open sales orders to major distributors weekly.
13 Prepare monthly report or other reports requested .
14 Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc..
15 Conduct customer visits for better mutual understanding and cooperation
16 Order fulfillment /follow-up after contract signed.
Qualifications:
- University degree,major in business, economic, administration etc. .Engineering background will be a plus;,
- Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership
- Possess product knowledge
- Proficient in English and computer literate
- More than 2 years working experience, minimum 1 year on sales support or customer service.
公司介绍
派克汉尼汾公司是全球一流的运动控制制造公司,致力于提供一流的产品及用户服务。作为纽约证券交易所500强公司之一(纽约证交所交易代码:PH),我们的元件和系统超过1400余条生产线,在运动控制方面分布于1000多个工业和航空领域。派克汉尼汾公司是唯一一家为客户提供液压、气动和机电一体化运动控制方案的制造商。公司在其领域内拥有最大的销售网络,有超过7500个销售商在为世界各地400,000个客户提供服务。派克汉尼汾进入中国已有二十多年的历史,1990年派克汉尼汾公司在中国建立了第一个销售办事处。现共有六个销售办事处和一个服务中心,分别位于上海、北京、广州、成都、大连、香港和长沙。于1994年在香港成立了亚太地区总部。于2000年在金桥成立了独资工厂,同时为中国区的总部,即:派克汉尼汾管理(上海)有限公司,负责整个派克汉尼汾在中国的管理。派克汉尼汾流体传动产品(上海)有限公司,作为中国销售公司从事和发展派克中国的业务活动。
就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。
就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。
联系方式
- 公司地址:浦东金桥出口加工区云桥路280号 (邮编:201206)
- 电话:13917663947