天津招聘Customer Service Representative

Customer Service Representative

思科普压缩机（天津）有限公司

公司规模：150-500人
公司性质：外资(欧美)
公司行业：机械/设备/重工

职位信息

发布日期：2024-08-02
工作地点：天津-武清区
招聘人数：1人
工作经验：5-7年经验
学历要求：本科
语言要求：英语熟练
职位月薪：0.8-1万/月
职位类别：客服专员/助理

职位描述

Customer orders handling, ensure customer orders stability in SAP. Tracking customer orders fulfilled on time. Coordinate with sales, finance, planning, warehouse and import & export function to ensure delivery reliability 100%.

订单在SAP系统中的输入、维护。为了确保客户订单的准时交付，客户服务部与销售、财务、计划、仓库及进出口密切协作，共同履行客户订单。

2. Arrangement of customer samples from Salesforce.

样品的发送安排。

3. Coordinate with DES, SKS and USS related business issues timely, eg. delivery issue, export documents issues etc. 同德国，斯洛伐克, 美国共同协作，追踪工厂及时发货等相关问题，以满足客户订单的按时交付。

4. Customer Service can take the ownership for customer complaints relevant with packaging, shortage or delivery to make investigation and feedback to customer with updated information, as well as improved action and tightly follow up.

客户服务负责有关包装，短装及运输方面的客户抱怨，提供相关调查信息, 改善措施及后续的跟踪。

5. Create monthly finished goods inventory control plan and track it effectively.

制定月度的成品库存控制计划，并进行有效的跟踪。

6. Create invoice in SAP timely and monthly account reconciliation with finance department for sales report, overdue issues，and yearly audit.

及时***，每月配合财务部门，顺利完成月结工作及年度审计工作。

7. Coordinate closely with Sales and Finance department, tracking the payment of customer effectively, eg. prepayment issue etc.

同销售及财务部门密切合作，有效的跟踪客户的货款情况, 如预付款等。

8. Maintain data in SAP and test/ update functionality to fulfil business demand.

维护SAP系统，更好地支持客户服务的业务需要。

9. Prepares reports on the activities, recommending improvements and modifications in customer service function.

为各项工作活动准备报告，从客服的角度给出改善与改进建议。

10. Complete other assignments from manager timely.

按时完成经理委派的其他工作。

11. Through coordinating with suppliers, shipping forwarder, import,

warehouse, production to secure a smooth supply chain flow

通过协调原材供应商/货代/进口部门/仓库部门来实现原材料和附件的采购计划。

12. Calculate and choose optimized manner (frequency/lot size/shipping way) to implement purchase to fulfil requirements.

计算并选择最经济的采购方式（频次，订单量，运输方式）以满足需求。

13. Tracking material/accessories planning, to avoid that actual arrival plan won’t affect requirement.

出货/到货计划，避免实际到货计划不影响需求。

14. Monitor suppliers’ supplying performance to give vendor/purchaser clear statues to improvement, using logistic tools to help suppliers improve logistic management.

供应商的供货绩效现状清晰的给出采购和供应商供货能力上的发展空间，同时利用物流工具对供应商的物流管理进行改善。

15. Ensure all import & export operation to be completed within lead time, and for special situation, can handle it with a very fast-paced and rapidly changing environment.

确保一切进出口相关操作在交付期内完成，对于特殊情况，能够快速处理并立刻改善局面。

16. Coordinate and support for Secop group to make sure import and export documents are qualified for custom clearance.

对思科普集团的支持和协调，确保进出口文件符合清关要求

17. Ensure the import & export activities compliance with government policies and procedures.

确保进出口活动符合政府的政策与程序。

岗位要求：

1. Regular college education background, bachelor at least

2. SAP experience is required.

3. Customer Service/logistics/Customer’s order handling background.

4. Excellent English skill of listening, reading, writing and speaking.

5. Good at communication, coordination and team cooperation, solving problem ability.

6. Active working attitude, loyal, proactive, independent, takes responsibility.

职能类别：客服专员/助理

公司介绍

思科普压缩机（天津）有限公司坐落在天津武清开发区。主要产品为压缩机，用于家用，可移动冷却设备和轻型商用设备。总部设在德国，现资本已达到4亿欧元，目前全球有四家大型工厂，三家座落在欧洲，以及在中国天津武清开发区投资兴建的武清工厂，在武清投资的工厂占地33000m2。
我们在中国开展业务超过10年，成功地为中高端市场提供高质量的产品。2010年11月，我们得到新的德国投资商的支持，作为我们集团战略的重要一步，集团名称变更为SECOP，但仍然为丹佛斯重要的供应商和合作伙伴。我们新的投资商和先进的技术水平确保了我们可以注重于创造领先的压缩机技术以及为我们的客户提供智能的解决方案，我们致力于开创更好的业绩，成为行业的领军人物来创立行业标准，领导行业发展。
正如我们60年中所做的一样，公司在鼓励员工自身发展的同时坚持人才同企业共发展的管理理念。我们将依旧提供具竞争力的待遇，海外培训的机会和人性化的管理。欢迎加入我们的大家庭，找到你的事业契机。
请发送简历至：1.Recruitment@secop.com
Secop Compressors(Tianjin) Co.,Ltd, that was founded in Wuqing development area. The main products are compressor for household, mobile cooling and light commercial. This business was started in Germany in todays headquarter back in 1956 and has now grown to a 400 million Euro business with 3 additional manufacturing plants, two in Europe and one in Wuqing, China. The factory in Wuqing occupies 33000m2.
Secop has been doing business in China for more than 10 years and has proven successful in delivering high quality products for the mid and high end market of compressors. In November 2010 we changed the company name as part of our strategy, though stays an important supplier and partner for the Danfoss Group. With our new name and a strong German owner we have secured focus on creating leading compressor technologies and supporting intelligent solutions that shape the businesses and marketplaces of our customers. We are committed to leading the industry and to delivering performance that is standard setting never just standard practice.In 2017, We joined Nidec,it added a brighter way forward for our future path of development.
As we have done for 60 years, we will continue to encourage employees to develop with the company in a learning organization. Secop still supply competitive compensation, oversea training opportunities and considerate care to employee as well. Welcome to Secop family to find your career!

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