青岛招聘

The Role Responsibilities

Strategy

- Support both Business Banking and Client Acquisition team in BB product and Individual asset product business end operations which include case submission in system, onsite witness, document review, data entry, scanning, call back customer, loan disbursement, document filing, regulatory reporting and etc to ensure execution accuracy, compliance, completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/ regulatory requirement/laws as well as to keep high class level of services to our clients

Business

- Support LM to drive, execute business strategy focus and initiatives for better working efficiency and effectiveness

- Support service management and business in driving service performance in term of productivity, execution quality and process risk management

- Find service improvement opportunity for better working efficiency and effectiveness

Processes

- Handle all middle office operations in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed

- Perform bank required due diligence on daily base to ensure no exception in execution

- Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception

- Support Line Manager achieve good MCA rating in branch audit

- Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank

- Ensure all required certifications are obtained per internal and external requirements

- Acknowledge and follow bank job rotation policy/procedure that working location will be subject to detail arrangement on due with no objection

- Embed client centric mind in daily operation as well as to maintain up best in class front-line service

- Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience

- Achieve client satisfaction in daily services and operations

- Build SCB a great place to work

People and Talent

- Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation

- Actively participate in various campaigns related to service team and achieve the target

- Develop multi-product knowledge and job skills to support different segments and sales channels

- Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

Risk Management

- Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions

- Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; well manage client complaints & CDD

Regulatory & Business Conduct

- Display exemplary conduct and live by the Group’s Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

-Lead the [China Retail Banking RC ML Service Team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

- Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest

- Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

- Always embed Consumer Rights Protection mindset when performing daily work

- Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.

Our Ideal Candidate

- Diploma and above

- Familiar with MS office software

- Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations

- A team player who shows initiative and assertiveness

- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

- Good command of both spoken and written English and Mandarin

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。