Service Delivery Manager (职位编号:resourcepro000992)
优创(济南)数据技术有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:外包服务
职位信息
- 发布日期:2021-01-12
- 工作地点:济南
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语精通
- 职位月薪:1-2万/月
- 职位类别:大客户管理
职位描述
Responsibilities:
1.Client Management
1) Business Development - Explore business growth opportunities, and drive the growth;
2) Client Management - Review and approve each Supervisor's annual client growth and management plan, and coach the plan implementation in each supervisor team;
3) New Client On-boarding - Approve and manage the departmental new client on-boarding plan, allocate resources and support the plan implementation;
2.Talent Management
1) Talent Development - Coach and support Supervisors, key talents and Hipos to make and implement an Individual Development Plan, and build a departmental talent pipeline;
2) Performance Management - Coach and support Supervisors on IC levels' performance goal set up and implementation, quarterly review and final evaluation, and communication on merit increase and bonus;
3) Daily Personnel Management - Coach Supervisors to handle special personnel cases;
4) Talent Engagement & Retention - Set up an annual departmental employee engagement & retention goal, and lead Supervisors to create and implement a departmental action plan;
3.Operation Management
1)New Task - Handle special cases during new task onboarding.
2)Policy & Standard - Coach Supervisors’ implementation of company policy as needed.
3)Innovation - Encourage a culture of innovation within the department.
4) New Hire - Review and approve the new hire request, and allocate resources as needed.
5) Departmental Operation Management - Regularly review the Supervisor team's operation result, coach and support Supervisors to handle key issues of the team's operation.
任职资格:
1. Bachelor degree or above
2. Minimum 5 years' experience, 3 years' management experience
3. Customer Focus
4. Decision Making
5. Planning and Organizing
6. Developing Others
7. Leveraging Diversity
8. Work Standards
公司介绍
目前,优创数据拥有超过5000名员工,为来自美国、加拿大和英国的近四百家保险企业提供运营支持,帮助欧美国家客户保险行业进行流程优化,实现利润增长。
在过去的十余年,优创数据保持年均25-30%的业务增长率,客户留存率则高达95%以上。随着公司快速发展,优创数据已成为中国境内对美保险战略服务领军企业。
联系方式
- 公司地址:地址:span软件园5号楼3楼