青岛招聘

职位名称：呼叫中心运营经理或主管 / Call Center Operation Manager or Supervisor

工作地点：大连

公司简介

新进大连外资呼叫中心

职责

该职位主要负责近50人呼叫中心（inbound calls & outbound calls）项目的管理工作。维护客户关系，达到客户满意度，并负责团队日常运营，包括行政，培训，流程改善，绩效管理KPI等。

（The purpose of this role is to manage a large team for a US based Airline and ensure service level standards are met. The role would entail accountability for all Operational, Administrative, Training, Quality, Performance and Development issues along with ensuring the Program Governance and compliance of Service Level Agreement. The team shall be receiving inbound calls, making outbound calls and providing back office support for one of our client.）

职位要求

1. 本科或以上学历，英语口语流利，会粤语优先；
2. 8年以上BPO外包行业工作经验，至少2年以上呼叫中心商务流程项目（非技术类）管理及运营经验；酒店或旅游行业项目优先。
3. 优秀的团队管理和项目运营经验，善于质量管理和成本控制；
4. 精通KPI 绩效考核、激励员工等。
5. 主管级别要求5年以上经验。

职位优势

大连新进呼叫中心，新项目；

待遇从优

申请职位

请发送简历到 hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.