青岛招聘

Customer and Stakeholder Communication

Acts as primary point of interaction with customers on queries or any issue related to shipments

Acts and communicates proactively and keep customers informed of any issues or changes to their shipments

Coordinates with other departments and stakeholders to investigate and resolve issues raised

Process management and improvement

Manages local processes including:

Booking and amendment requests

Booking acceptance & equipment release processes

DG acceptance confirmation

Regulatory requirements - Customs, Port and Quarantine

Port and terminal requirements

Third party slot shipments

Transhipment processes

Distribution of receival and delivery information

Documentation inquiries and amendments

Issuing of Bills of Lading/Invoices

Import cargo releases processes

Value Added Services

eBusiness customer support

Cargo claims support

Addresses root causes and seeks continuous improvements – constantly looks for ways to improve work processes

Performs other duties as requested by the Customer Service Supervisor or Manager.

Qualifications

University entrance (or equivalent) with further qualifications well regarded, especially in Business.

Technical Skills

Minimum 3 years’ shipping experience and/or relevant Customer Service experience

Previous experience in a customer facing role, preferably one that involved any form of critical thinking

Professional Skills

Personable, energetic and excellent communication skills.

Can handle pressure and high volume of customers.

Ability to converse with people of all levels and is well organised, efficient and effective.

Excellent team player and able to work effectively under pressure.

Ability to learn new concepts and procedures quickly and efficiently.

TMSG Shanghai is the in-house agent for Swire Shipping Limited - the liner shipping arm of John Swire & Sons providing niche, regional and multipurpose shipping services since 1883 when The China Navigation Company established liner services in Australia. From our traditional core trading area, the Asia - South Pacific region, Swire Shipping offers direct shipping links between over 100 ports in Asia, Pacific Islands, Australia, New Zealand, North America, Europe, the Middle East and the Indian Sub Continent. More information is available on our website: ********************* and ****************.