青岛招聘

Job Summary
The ABS Dalian service management specialist is responsible for center wide communication management and administration, client visit facilitation, service management related reporting and some other service management related scope such as incident management, holiday coverage and service scope management etc.


Relationships

·Reports to: Service Management Team Lead under BO&S

·Supervises: Service Management Senior Analyst



Key Responsibilities

·Develop the center wide communication calendar, develop and deliver the communication according to it. Review and control the quality of the ad-hoc center wide communication. Work with AD team to design internal communication banner according to function requirement.

·Coordinate with other entities to organize the client visit to ABS Dalian, timely consolidate the client visit information and report to global, follow up with the requestor to get the feedback and win rate.

·Work with the service management reporting senior analyst to provide reporting and service review service, act as the owner of the ABS Dalian incident management and holiday coverage process. Assist the service management team lead to manage the center service scope, SLA and quality check etc.



Qualifications

·Education: Bachelor or above degree on Business Administration, Organizational Development, Human Relations etc.

·Work Experience: Minimum 5 years' prior operations/service management experience plus the experience of working for a Multi-national Corporation. Candidate from outsourcing industry is preferred.

·Work Requirements: The incumbent will be based at the ABS in Dalian



Knowledge and Skill Requirements

·Advanced skills of Microsoft office.

·Strong sense or experience of graphic design is a plus.

·Flexibility and teaming skills

·Good creativity, writing proficiency in English.

·Strong consulting skills, with a track record of identifying issues and formulating pragmatic and effective solutions.

·Strong analytical and problem solving skills

·The ability to collaborate across organizational lines, disciplines, and cultures.

·Excellent interpersonal, written, verbal and presentation skills and the ability to quickly build rapport with senior leadership and organizational management.

·Personal passion about delivering on commitments, and action-oriented with a demonstrated track-record of performance and results.

·Excellent Power Point and presentation skills

易文信息技术（大连）有限公司是以计算机软硬件及相关信息服务为主的综合方案提供商，面向全球客户提供信息服务及业务流程服务。运用多年的业务经验，已与多家欧美跨国企业及日企建立并保持了长期良好的合作关系。

公司成立至今发展迅速，现有员工100余人，分别为欧美、印度、日本、韩国、中国等多个国家和地区提供BPO服务、ITO服务、SI服务、咨询猎头服务。此外，公司积极拓展新的业务领域，不断完善服务体系，提升服务品质。

易文信息凭借优秀团队的力量，致力于为企业特别是成长型企业提供专业的信息化服务。倡导实在型服务，提供符合企业工作流的咨询建议和设计制作，依托信息化网络平台的无限魅力，在节约成本的基础上全力提升企业的信息化生产力。

我们专心于互联网技术服务；相关业务流信息化管理咨询建议，招聘动态等一体化服务。我们的客户来自各个行业，为此我们努力汲取不同的行业特色的力量，融会贯通，打造自己的特色，满足不同企业的需求。