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Global Agent Administrator-日英双语客服

威尔森船舶产品贸易(上海)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2020-10-24
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:大专
  • 职位月薪:0.8-1万/月
  • 职位类别:客服专员/助理

职位描述


Job title

GA Administrator, SSC

  

Purpose

  • This position is responsible for assisting WSS Global Agents in fulfilling all administrative tasks that comes from delivering Ships Agency Service Agreements to contracted customers.   

  


Formal authorities

Has the authority to act within this Functional Description, agreed budgets and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS).

  

Main responsibilities    


-    Responsible for checking disbursement account based on the guidelines presented by the Principal:

-    Contacting the Agents regarding PDAs, RDAs, FDAs (required changes), SDAs which need to be created.

-    Sending PDAs, RDAs (if required), FDAs, SDAs to the Principal.

-    Creating and forwarding to Principal SoA.

-    Coordinating any required clarification process.

-    Arranging payments from Principal and to Local Ports, by following up the Principal with balances and coordinating Cash Collectors for payment allocation.

-    Contacting the Principal in a professional way.

-    Providing any necessary reports to the Principal.

-    Responsible for ensuring that all internal needs are met for filing and storing of accounts as per both internal and external standards.

-    Complete checking the disbursement account within agreed KPIs.

-    Responsible for ensuring the accuracy of data.

-    Monitor/follow-up timely upload of invoices and status change by SA Operators.



Qualifications Mandatory requirements 

-    Good command of written and spoken English language.

-    At least secondary education. High level of accuracy in work.

-    Computer literate. Ability to resolve problems.

-    Systematic and accurate nature.

-    Ability to work independently and in the team Position Requirements Additional preferences          

-    Experience in the shipping industry preferred.             

-    Knowledge of second foreign language would be of benefit             

-    Ability to organise/co-ordinate and strong attention to detail and the ability to multi-task             

   



职能类别:客服专员/助理

关键字:日语客服

公司介绍

Wilhelmsen Ships Service is a leading provider of recognised products and services to the maritime industry. This includes Unitor marine products, Unitor and Nalfleet marine chemicals,maritime logistics ,Timm rope and ships agency. These standardised product brands and service solutions are backed up by an unparalleled global service organisation to meet your requirements for quality, availability and performance. We are part of Wilhelmsen Maritime Services AS, a Wilh. Wilhelmsen group company.

联系方式
公司名称:威尔森船舶产品贸易(上海)有限公司
人事专员:Helen He

联系方式

  • 公司地址:地址:span霍山路398号光大安石中心T2座