青岛招聘

Position Summary 职位概述

The PM (Project Manager) manages the Service projects at our customers. The project extends from receiving the order to accepting it. The stakes are high, the expected reactivity is high, the anticipation is crucial.

The Project manager provides a high quality service to our end customer, without neglecting internal and external clients, focusing on the technical, organizational, logistical and administrative aspects of the installation project. The collaboration is particularly close with sales and technical support teams, whether at BSL / BCL or in an entity (BCF).

The holder is the referent for the past, present and future of each project for which he is responsible.

The holder will have to travel according to the needs and with the agreement of his person in charge

Main Responsibilities 主要职责

Support to our sales force:

Participate on request in the development of projects in collaboration with our sales force

Management of the installations of our products at our customers:

? Establish the installation budget. Responsible for allocated costs on the OTP dedicated to the installation project

? Inquire about the content and specificities of sales orders in collaboration with our sales force

? Take note of the sales contract, understand the clauses and issues in order to deploy the necessary actions to fulfill the conditions

? Know the requirements for acceptance of the machine by the customer and implement them in order to obtain the signature in the shortest time

? Define and follow the installation schedule in accordance with the logistical, technical requirements and constraints of our customers

? Coordinate the project between the different partners

? Define and validate the profile of the technicians according to the products to install

? Inform and ensure that the objectives of the technician’s missions are understood.

? Prepare and supervise the equipment installation site at the customer's site either directly or by supervising the delegated activities in the markets

? Support our technicians in a professional and respectful way by providing them with assistance and advice

? Measure the progress and possible drifts in order to take the necessary actions to guarantee the delays, the costs and the quality of the installations

? Regularly know and report on progress, problems encountered and resolution times to the line manager.

? Delegate and track the resolution of technical issues to technical support teams.

? Decision for warranty costs according to agreement with the Technical Support Manager.

? Anticipate crisis situations

? Actively monitor open points and make every effort to get them resolved quickly

? Ensure a production start according to the sales conditions

? Ensure that operators and maintenance staff have received adequate training

? Carry out the debriefing on the return, require and control the documents necessary for the processing of the missions (installation and technical report, time sheet, assembly count)

? Keep up-to-date master data in our ERP system

? Notify the technical support of the acceptance of the machine and the closure of the project with explanations of its progress or any residuals if any.

? Designates a manager for post-acceptance services (technical visits, training etc.)

? Close the project and close the OTPs of the installation project.

Customer visits for technical purposes (pre-installation, advice, follow-up, etc ...):

Travel proactively and reactively in markets when the situation requires, to visit our local entities, agents and / or customers

Critical Skills and Personal Attributes 关键技能和个人特质

Functional skills 专业技能

Basic training:

Mechanical or electrical

Complementary training > specialization

Project management with experience in the installation of industrial equipment

Experience sought

Technical project management or professional experience within an after-sales service in the industrial machine installation

Special knowledge

A more> cardboard processing knowledge according to the processes of our machines (i.e. cutting, printing, embossing, folding, etc.)

Personal skills 个人 技能

Computer skills:

MS Office

SAP, MS Project or equivalent

Mastery of languages:

Chinese / English

Specific skills and abilities:

Strong personality, able to maintain courteous, but demanding relationships with clients, colleagues, suppliers or collaborators

Ability to relate to others and create a climate of trust

Effective communicator, with a positive mindset in constant search for the best solution

Methodical, organized, autonomous, but able to delegate and able to make decisions

Pragmatic and proactive by being open and customer oriented

Dynamic, flexible, available for customer-specific schedules

Ability to withstand stress and manage multiple projects simultaneously

Education and Experience 教育背景及工作经历

Technical school, 10 years of experience

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