青岛招聘

岗位要求和工作职责：

以下是职位描述：

这里的关键是一个自我启动，具有强大的技术和人际交往技能，可以从事C级工程师。对我们来说，这是一个价值 400 亿美元的旗舰项目，工程办公室将作为最终用户支持的首要角色。 我们需要一个会说英语和当地汉语的人。

职位描述

该职位提供一个机会，提供专门的现场支持，以协助壳牌的旗舰液化天然气加拿大资本项目，总部设在中国的2个制造厂。这是一个高绩效的团队，寻找愿意超越预期交付标准的人。成功的候选人将协助项目之一的工程办公室的用户解决有关信息技术的任何问题、问题或疑虑。这包括故障排除、培训、技术支持、IT 设备订购、管理上报、支持和促进使用 IT 服务进行协作，以及协助规划和执行 IT 项目。专职服务技术人员是加拿大液化天然气和 TCS IT 组织的一线代表。他们有责任确保技术不会妨碍用户及时履行其角色的能力。除了与组织内所有用户和团队密切合作外，DST 还有望充当小型 IT 项目的 PM、网络支持的"手和眼"，并充当信息安全实践和信息的拥护者和教育家技术。成功的候选人将积极主动，适应性强，并且拥有优秀的客户-g 技能。

所需技能集（建议）

面向客户的角色，成功的候选人应该能够与最终用户建立积极的关系，并阐明他们在做什么的方式，对客户有意义

故障排除 – 关注 Windows 10;微软套件;网络连接;Citrix;

远程苏普

该工程师需要具备较为流利的英语听说读写能力（日常工作需要和外国人交流），日常主要工作是桌面运维，同时兼顾一些网络、服务器的工作。

工作时间：9:00-18:00

待遇：五险一金 周末双休

Here is the job description:

The key here is a self-starter, with strong technical as well as interpersonal skills that can engage at C-Level down to engineers. This is a 40 billion dollar flagship project for us, and the role will be facing the Engineering office as the prime for end user support. We will need someone who can speak English and local Chinese language.

Job Description

This position offers an opportunity to provide dedicated, onsite support to assist Shell’s flagship LNG Canada Capital Project, based at 2 fabrication yards in China. This is a high-performing team looking for someone willing to go above and beyond the expected standard of delivery. The successful candidate will be expected to assist users based at one of the project’s engineering offices with any issues, questions, or concerns regarding Information Technology. This will include troubleshooting, training, technical support, ordering of IT equipment, managing escalations, supporting and fostering the use of IT services for collaboration, and assisting in the planning and executing of IT projects. The Dedicated Service Technician is the front-line representative of the IT organization for both LNG Canada and TCS. It is their responsibility to ensure that technology is not an impediment to the users’ ability to fulfill their roles in a timely manner. In addition to working closely with all users and teams across the organization, the DST may be expected to act as an PM for small IT projects, “hands and eyes” for network support, and act as a champion and educator of information security practices and information technology. The successful candidate will be proactive, adaptable, and have excellent client-facing skills.

Skillset Required (Suggestions)

Client-facing role, successful candidate should be able to develop positive relationships with end user, as well as articulate what they’re doing in a manner that makes sense to the client

Troubleshooting – focus on Windows 10; Microsoft Suite; Network Connectivity; Citrix;

Remote Support Experience through tools such as Windows Remote Assistance a plus

IT Asset Management

Adaptable, Fast Learner

Experience with capital projects a positive

Stakeholder management

Communication

Requirements gathering

Networking – support and configuration

IT Security and Information Security

Basic SoW

Role will include:

Collaborate with support and procurement teams within the Shell Account, including IMAC, PIMA, and the Service Desk, representing the interests of LNG Canada

Assist with ordering of equipment and services on behalf of the organization through ServiceNow

Help and train employees in the request system and other Shell-provided systems, such as Concur and “The Hub”

Troubleshoot and escalate problems, both technical- and request- related

Manage account requests and configuration

Assist with installation of GI equipement

Assist with on- and off-boarding of staff and contractors

Set up mobile phones (both corporate and personal) for use within the organization

Assist in coming up with recommendations and solutions not necessarily available through standard service offerings to the client

Track and manage all escalations, service desk tickets submitted on behalf of users

Provide support for GI software, including Office365, SharePoint, and SmartPlant

Provide support for VPN services and help to ensure users are able to work remotely

Support and Facilitate issues with Smart Cards

Help and train users on collaboration tools, including Skype4Business, video conferencing and SharePoint

Help Line managers and project administrators understand and fulfill their roles in the on- and off-boarding processes and JML activities. Manage and track JML escalations.

Help and train users in the use of LNG Canada’s printing tools

Coordinate with necessary stakeholders to enact infrastructure changes, including network upgrades and the management of remote “SiteConnect” VPN hardware

Guide workers through the Computer Asset Refresh Cycle

Be able to step in to complete IMAC and JML requests if required by client. This can include data transfer, set up of a new PC, and diskwiping old assets for transport and disposal

Coordination of any PC modifications requiring local administrator rights

Maintain working order of conference rooms and collaboration spaces assigned to LNG Canada

Maintain and manage local site “loaner laptop” pool

Engage users in a pleasant, customer-friendly manner – DST should make IT experiences as enjoyable as possible for end users

Work to proactively identify, address, and resolve issues before they become apparent to client

北京永信嘉安电子工程技术有限公司是专门从事IT技术服务的股份公司。目前主要业务以联想、IBM服务器等品牌的服务和方案级的企业外包服务提供商，同时为所服务的客户提供相应的IT周边硬件采购、软件开发服务、工程技术服务。
永信嘉安成立于2009年，注册资金500万***，公司总部位于北京市海淀区知春路82号大门西侧(80米)，具备一般纳税人的资质。现有签约联想授权服务站;海康授权服务站；
永信嘉安公司近年来励精图治，厚积薄发，成为国内IT知名服务商，得到联想、IBM服务体系及广大客户的充分认可。
自营客户方面，永信嘉安可以为客户提供业界***标准的服务，包括7×24小时的专项服务和各种定制服务。在中关村和CBD地区拥有大量的国内、国际客户。服务于联想品牌全球战略大客户85家和自主经营的国际知名客户上千家。从外包服务业务中，永信嘉安公司积累了服务集团客户的丰富经验。永信人以营造客户满意为自己的骄傲。
永信嘉安公司的年轻管理团队平均年龄30岁，却有着多年服务业务管理和方案级项目技术经验，在公司的发展中，成为不可缺少的中坚力量。在公司众多员工中，获得ITIL，CCNA，MCSE、A+认证的工程师8人，联想讲师及高级讲师共计3人。
正是因为充分的投入和人力资源，永信嘉安公司在联想服务体系的建设中发挥了积极的作用，主要包括联想服务规范设计、服务产品开发、服务技术支持、工程师培训等方面。
   永信嘉安公司的客户理念：我们致力于把完美的服务体验带给客户！永信嘉安公司愿与联想公司，和我们的客户风雨同舟共同成长，共创未来！