青岛招聘

Your Impact

The End User Service Technician must diagnose computer hardware, network systems and computer software programs accurately and quickly. End User Service Technician must use good judgment to determine if they can assist the end users immediately or need to escalate the issue to an appropriate colleague. As an integral part of the team, the End User Service Technician will focus primarily for infrastructure services at the deskside of the users resolving all IT related issues enabling effective enterprise wide services for ASP Users. Candidate should be a strong team player with the ability to work cross-functionally in a global environment.

Responsibilities:

• Provide desktop and laptop support for the user community
• Perform troubleshooting for hardware and software problems on-site and for remote users Develop and maintain support and operational documentation.
• Work with Verizon, AT&T or other 3rd party provider for any issues or new access involving our cellular devices
• Build new workstations using imaging software for new hires and technology refresh candidates
• Effectively communicate progress, issues, and obstacles as they arise to Management, Customers, Technical Support Groups, Service Desk and Vendors
• Manage End User Software Licensing and Assets
• Respond to assigned issues ranging from but not limited to laptops, desktops, tablets, mobile phones, printers and other equipment including deployment of new devices

Qualifications:

• Minimum 4 years’ experience in the End User Support experience. College degree(s) in relevant technical programs may substitute a portion of the experience.
• Utilization of ServiceNow ticketing system for both Incident and Service Request
• Able to work well with people from different disciplines with varying degrees of technical experience.
• Able to express complex technical concepts effectively both verbally and in writing
• Technical writing skills understand technical manuals, software specifications, hardware operations, and software operations.

Preferred:

• Good presentation, oral communications and writing skills are essential.
• Able to effectively multi-task and to balance priorities.
• Strong problem analysis skills are essential.
• Excellent problem solving and decision-making skills are essential.
• Windows Operating Systems experience ranging from Windows 2007 to Windows 10
• Microsoft Office Suite experience
• Familiarity with mobile phone Operating Systems (Android and iOS)
• PC/Laptop Hardware troubleshooting experience
• Familiarity with Active Directory is a major plus
• Knowing basic CMD commands is a plus
• Require minimal direct supervision.
• Experience with PC data backups
• Experience with SCCM reloads

ASP是全球领先创新灭菌和消毒解决方案供应商，总部位于美国加利福尼亚州欧文市，在世界各地设有多个办事处。 ASP支持医疗机构保护患者免受医源性感染的影响，其解决方案包括提供设备、耗材和软件，用于可重复使用手术器械的低温终端灭菌和高水平消毒。加入我们，共同为患者及其家人、医疗工作者以及社区生活创造安心的环境。