青岛招聘

Scope of Role:
·SME WM Operations Officer


Key Responsibilities/Challenges:
·Monitor and check daily routine operations in SME Services
·Be responsible for the accuracy and productivity of BAU processing

Problem Handling
·Handle all outstanding cases during daily work and to escalate to management if necessary

Training
·Conduct training to team members for existing and new processes, procedures and product knowledge etc.
·Motivate team members to achieve productivity as well as people development

Projects
·Contribute to the formulation of a standard model for Consumer Banking Operations.
·Participate in relevant projects for process improvements or new product launch.
·Be in charge of workflow design, compile standard operation procedure, and conduct UAT.
·Evaluate existing structures/practices of the operations centre within the designated
geography.
·Make re-engineering recommendations and drive the implementation of recommended
initiatives in the operations centre.
·Coordinate business systems and technology issues across Consumer Banking to ensure
that all changes and implementation processes are managed in a timely and effective
manner with minimum disruption to the branch network and central processing.

Risk/Compliance
·During all above activities, the officer needs to ensure the compliance of local and group regulations.
·Assist to ensure adequate controls are in place at all times to minimise operational loss to
the Bank.
·Ensure operations are in compliance with internal guidelines, group standards and local
regulations.
·Responsible for smooth interfaces between the designated operation unit and other China
CB Branches on daily operations support, including local requirements

Money Laundering Prevention
·To comply with respective Money Laundering Procedures and be alert at all times to unusual
or possibly suspicious customer activity, and should report any suspicious activity to the
respective Unit Money Laundering Prevention Officer and line manager as well as directly to
the Country MLPO in urgent or exceptional circumstances.


Qualifications & Skills
·University degree preferably in Economics/Finance
·Good banking experience in Operations side
·Good knowledge of Bank's procedures and legal requirements
·Good knowledge of CB products especially on payment channel
·Good administrative and organizational skills
·Good communication skills in both Chinese and English
·Proficient in PC applications

Other then the above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
员工需遵循由其直属经理所指派的除上述工作职责外的任何工作内容和任务。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上工作范围和职责描述将于每年订立年度工作目标时进行回顾，并由直属经理和员工于必要时进行修订和达成一致。

  
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