青岛招聘

The RB Conduct Manager is responsible for helping RB Conduct Head to enhance the conduct culture via the SCB Group Conduct Framework by deepening it into daily works in country. While the role has to embed the culture across all RB job families and all levels, the focus should be on the frontline units of Client Acquisition, Client Relationship, and Branch Operations and Services which represent a majority of RB frontline staff members. The responsibilities are to be done via:

 

• Assisting RB Conduct Head providing expertise and professional advice to the business on conduct management, including interpreting and complying with Code of Conduct and Conduct management framework

• Assisting RB Conduct Head building strong connection and relationships with stakeholders, challenging and advising on conduct risks

• Assisting RB Conduct Head performing targeted risk-based 1st line of defence to deliver best conduct outcomes

• Assisting RB Conduct Head providing Senior Management with information and reports and escalating issues

 

    

Job Purpose:

 

To assist RB Conduct Head in below areas:

 

• Assist RB key stakeholders in implementing the SCB Group Conduct Framework, Country RB Conduct Plan and strategy in managing Conduct-related Risks and Conduct Compliance agenda, as well as overseeing its successful implementation and execution by closely working with stakeholders in country

• Assist RB key stakeholders in coordinating and directing effective yearly Country RB Conduct Plan by means of but not limited to onsite visiting, training, town hall, news broadcasting, providing Management Information report, and knowledge assessment etc, with a clear objective setting and/or score card to measure performance; include in country conduct plans any additional risks countries wish to address in addition to what group has defined

• Assist RB key stakeholders to meet all regulatory and internal requirements for conduct assurance

• Ensure proper functioning of conduct controls by performing periodic assessment and monitoring; carry out testing of group defined monitors and controls on the country conduct risks. Embed controls in country to mitigate these risks.

• Work with RB Business Units, 2nd line Risk Owners, in particular L&C, OR and HR to timely identify, escalate and resolve of conduct related issues

• Support conduct framework owner Compliance to demonstrate the bank’s strong commitment in boosting up conduct culture, to meet with regulatory requirement, and initiate dialogue with regulator if needed

• Facilitate units to analyse audit and compliance reviews along with internal and external events and establish country level action plans.

• Establish mechanism to track/monitor conduct risks at RB level

• Provide support to Country Conduct Manager in delivering the tasks above at countrywide level

• Provide ad hoc support as needed on conduct related projects

 

Authorities

 

• Delegated authority to have access rights to business information for the assessment and measurement on the compliance to conduct

Key Responsibilities/Challenges:

 

• Follow up conduct cases, conduct data analyzing and provide observations/advice to RB Conduct Head;

• Work with stakeholders on conduct related root causes analysis and treatment plans discussions, and do necessary monitoring check per request;

• Prepare for meeting materials like RB Managerial Accountability Review (MAR) Meeting, taking meeting minutes and track actions;

• Assist drafting Conduct management initiatives paper and prepare for materials in conduct management initiatives like “Conduct Friday”; 

• Maintain RB Conduct MI data;

 

Key Stakeholders:

 

• RB Conduct Head

• RB Business BORMs

• RB Process Owners

• RB Business In Business Control team

• RB Function team - Products & Segments, Digital, Analytics, CEPG

• 2nd line Risk Owners – e.g. OR/Compliance/ FCC/HR

• HR LA team

• Group and GCNA key stakeholders

    

Selection Criteria:

 

• Minimum 5 years of banking experience, preferably in Retail Banking areas, background in risk control and compliance management

• Excellent language in both Chinese Mandarin and English

• Strong technical Microsoft office skills in PPT and excel

• Excellent analytical capabilities

• Excellent interpersonal skills and teamwork spirit

• Highly motivated individual

  
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