Title: UFHH Receptionist 和睦家家庭医疗前台

Facility: UFHH

Department: UFHH

Summary of Responsibilities: Clinic reception and clerical duties.

Supervision Received: UFHH Operation Coordinator, UFHH Operation Manager

Supervision Exercised: None

Qualifications: High school graduate, higher education preferred. Working experience in health organization is desirable

Skills:

• Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment.

• Excellent oral and written English and Chinese.
• Good computer skill.
• Professional telephone etiquette.
• Good customer service skill.
• Caring in mature manner nature, organized and service oriented.
• Be a team worker

Knowledge:

Good command of both English and Chinese.

Computer skills—Proficient in basic computer skills including e-mail, MS program, word and excel.

Outpatient clinic operation and clerical duties

Responsibilities:

• Greet patients and check patients in; update patient’s information on hospital healthcare information system.
• Handle incoming calls; take messages and route messages to appropriate party.
• Set and maintain physician/clinic appointments.
• Manage daily clinic activities through hospital healthcare information system.
• Prepare medical files and related forms.
• Check and ensure the accuracy of the patient registration details & document completion.
• Maintain reception area clean and tidy. Maintain the waiting area tidy and clean.
• Assist physicians and nurses on patient communication, and help filling the medical record
• Hospital policy and procedure conduct
• Order and maintain all the clinical forms available for department
• Record and track on outpatient clinic activities.
• Able to accomplish the assigned work independently.
• Have good communication skills between clinical and administration staff.
• Has positive good working attitude and be willing to take challenged work
• Perform any other duties as assigned.