和睦家家庭医疗运营专员-北京-00202
北京和睦家医院有限公司
- 公司性质：合资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2012-11-02
- 工作地点：北京
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：行政专员/助理
职位描述
Title:UFHH Operations Coordinator和睦家家庭医疗运营专员 |
Facility: BJU |
Department: UFHH |
Summary of Responsibilities: Develop and implement operations for United Family Home Health, including logistics of home nursing visits, vehicle management, IT operations, and workflows within UFHH. Manage the day-to-day operational aspects of UFHH. Perform a wide range of administrative and office support activities for the department and/or managers and supervisors to facilitate the efficient operation of the organization. |
Supervision Received:Operations Manager of UFHH |
Supervision Exercised: UFHH Receptionists, drivers |
Qualifications:
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Key Competencies:
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Responsibilities: · Develop, document, and implement workflows across the UFHH organization, including but not limited to processes for: o Booking and confirming appointments at UFHH o Dispatching nurses for UFHH appointments, including routing o Maintaining vehicles and scheduling drivers o Entering information into TrakCare o Responding to patient issues, complaints and suggestions o Dispatching nurses for UFHH appointments, including routing o Maintaining vehicles and scheduling drivers o Entering information into TrakCare o Responding to patient issues, complaints and suggestions · Managing the day-to-day operational issues at UFHH · Constantly improve UFHH operations to make them more efficient and customer-friendly · Work with marketing to combine UFHH visits with marketing opportunities · Maintain electronic and hard copy filing system · Coordinate maintenance of office equipment · Coordinate and maintain records for staff, telephones, parking and petty cash |
Position: ITS Helpdesk
Responsibilities
1.Monitors and initiates daily workflow of user support
2.Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
3.Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
4.Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
5.Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems
6.Performs other relevant duties as assigned by the IT Manager
Qualifications and Skills
1.Bachelor of Science Degree in Computer Science or an equivalent combination of education and experience
2.Minimum of two years of progressive experience in ensuring end-user satisfaction with IT systems preferably in health care industry
3.Strong interpersonal phone and e-mail skills
4.Ability to function effectively in a hectic and stressful environment
5.Ability to multi-task and follow through with user requests for assistance
6.Strong knowledge of the IT environment including industry terminology, particularly windows 2003/XP server/client software
7.Knowledge of Outlook/Exchange; MS Windows; MS Office applications; browser; and hardware/software troubleshooting
8.A working knowledge of networking particularly TCP/IP.
9.Must possess strong, documented attention to details and customer satisfaction
10.Excellent spoken and written English
11.Excellent communications skills
公司介绍
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。