青岛招聘

Company Introduction

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of ￡2bn.

Role Purpose

The Technical Support is responsible for delivering an effortless customer experience by providing solutions to customers and technical advisory as and when required. Commercial and Customer focus to deliver the best end to end solution to customers.

Key Accountabilities

• Providing effortless customer experience by proactively recommending changes to product information, alternatives and solutions

• Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business

• Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.

• Work with and support our customer service team to maintain and support customer expectations.

• Responsible for customer’s feedback for the service we deliver to them. Results are demonstrated in NPS, and action must be taken to drive improvement on customer’s experience.

• Assist customers on their enquiries over the telephone or email (eg. pricing, stock status, parameter advisory, etc.)

Qualifications and requirements

• Good written and reading English skills

• Degree holder in Engineering discipline – can be mechanical, or electronic/electrical

• Good experience in Technical Delivery or Service delivery experience (in a Technical support or service industry)

• Experience in component level identification and Test & Measurement equipment

• Able to troubleshoot and conduct minor repairs

• Ability to speak Mandarin is essential

• Demonstrated experience in working with Greater China clients

Offer / how to apply:

Please apply online, uploading your CV in English or send your resume to lucie.li@rs-components.com.

In return we offer an outstanding benefits package, which includes local pension scheme, health benefits, life assurance, and career development to rival any global organization.

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。