青岛招聘

Job Description 岗位描述

Job Title: Online After Sales and Service Representative 在线售后服务代表

Department: After Sales and Service

Supervisor: After Sales and Service Manager

Location: Beijing

Salary Structure: 6-8K

Vacancy: 3

General Job Description

As a member of the After Sales and Service Team, the Online After Sales and Service Representative is responsible for all live chat, website, and email correspondence, he/she resolves customer service needs and issues and provides excellent customer service to coworkers and customers at all times. This position also handles all the sales order entry into ERP system for all Points of Sales.

Major Duties and Responsibilities

Knowledge and understanding of all company products and after sales service procedures. Help resolve customer query or complaints;

To respond to all live chat, website, and email inquiries concerning customers after sales and service situations. Help enhance the customer experience;

Collect and feedback customers comments to line manager and provide constructive suggestions for after sales and service improvements;

Work with line manager to optimize and report all online service activity;

Handle all the sales order entry into ERP system for all company points of sales

Provide daily/weekly/monthly data reports

Perform Customer surveys

Receive & check return product from every single sales channel.

Other assigned tasks

Qualification for the Job

College degree or equivalent, major in e-commerce will be a plus;

1-3 years working experience, qualified recent graduate students also welcomed;

Familiar with e-commerce sales and service process, knowledge of back office operations and procedures for China Market Places. e.g. JD.com, TMall, Amazon, etc;

Experienced ERP User with Sales Order Entry experience will be prefered;

Typing at least 60 words per minute with 90% accuracy is required;

Fluent oral and written Chinese and English;

Good user knowledge of PC software;

Service oriented, superior interpersonal and communication skills;

Highly developed sense of responsiveness, both timely and accurate.

Flexible work hours schedule

Our Offer

An exciting position in a Swiss-based, globally active company with own R&D, manufacturing and retail operations

Flat hierarchies and short decision-making processes

Innovative business with best-of-class products for the improvement of indoor air quality

If you are interested and have the right qualifications, please submit your application by email, together with your earliest start date to:

IQAir China

Email: careers.cn@iqair.com

IQAir Headquartered in Switzerland and with over 50 years of experience, IQAir helps millions of people lead longer, healthier lives by breathing clean air at home and at work. As a worldwide leader in advanced clean air technology, we lead our industry by providing air cleaning solutions of uncompromised performance and quality. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 60 countries.
作为室内空气净化领域的国际高端品牌，IQAir在过去50余年里帮助了成千上万的人们在居家办公环境中享受洁净安全的空气从而获得更加健康长寿的优质生活。长期以来，IQAir产品精湛的品质使得品牌稳居行业领导地位。现如今，IQAir的客户已遍布全球60多个国家的政府机构、学校、医院、世界五百强企业、大使馆，以及众多重视健康的个人和家庭。
如果您和我们一样，对空气净化事业充满热情，那就请加入我们吧！