青岛招聘

职位描述：
Job title
Customer Service & Credit Manager, Greater China & NEA

Purpose
- The Credit Manager is responsible for all Accounts Receivable within their area and to manage, co-ordinate and report on the credit activities in accordance with WSS credit policy.
- To plan and manage all activities related to professional customer support and handling of customers enquiries and orders. To ensure appropriate competence is available to assist customers and the network.

Main responsibilities
- Accountable for the application of credit policies and for outstanding collection performance
- Develop & maintain relationships with customers in order to reduce credit exposure and overdue debts (ensuring outstanding amounts are paid within credit terms)
- To produce and circulate monthly debtors reports and commentary – responsible for Collection Reporting, monitoring & reporting overdue debt performance
- To escalate problem accounts in accordance with credit policy – responsible for keeping the Finance, Customer Service and Sales Team aware of key issues impacting customer credit performance and assisting in ensuring that customer credit time & bad debts are kept at minimum level, responsible for investigating delayed or missing payments & monitor delayed/missing invoices with invoicing team/supply port.
- To proved input to the annual budget for the team in Customer Services and manage the financial performance of the team
- Propose bad debts or write off/on per quarter to Area Finance & Corporate Credit.
- Liaise with Corporate Credit for taking Legal Actions against customer if required – i.e. providing relevant documentations/engage lawyer/follow-up and update the development of the legal proceeding etc….
- Supervise for accuracy and efficiency of financial reporting for WSS NEA business,to ensure accuracy and efficiency of reporting/analysis for NEA finance needs
- Responsible for providing customer statement and pursuing payment for near & overdue invoices from customers either directly, via brokers or through sales/customer coordinator as appropriate
- To follow up complaints/non compliances through improvement/complaint system in place
- Understanding of daily local cash processes and international banking with the banks, to co-operate with the cash posting functions and be able to assist query resolution as required
- To manage the day to day activities of the Customer Support team and where appropriate take active part in the daily customer handling.
- Responsible for performance assessment, coaching, training and development of the Customer Support team
- To implement company established strategies, policies and business specific campaigns/sales initiatives.
- To provide input to the annual budget for the team in Customer Services and manage the financial performance of the team
- To support and assist Sales in conceptualizing and pricing of agreements as well as general commercial enquiries
- To report and take corrective action to support that sales budgets are achieve and contractual obligations are fulfil.
- To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream.
- To gather information required to help investigation and resolution in invoice dispute
- Actively identify and explore sales growth and order building opportunities- encourage your team to do the same
- Establish and maintain high quality inter-departmental communication- encourage your team to do the same to promote the implementation and actively involved in improving the Quality, Health, Safety, Security & Environmental related issues within your area of responsibilities
- Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time
- Any other tasks assigned by the manager.

Main Qualifications
- Formal education in economics/finance/business administration studies or minimum 5 years experience in credit control/customer service
- Good team leadership skills with an ability to encourage high levels of performance & personal development through coaching, feedback & support
- Good communication and negotiating/co-operative skills
- Good analytical skills & attention to detail
- Ability to balance risk and reward & take decisions.
- Able to meet deadlines through good time management and allocation of priorities
- Fluent in English - both in writing and speaking
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization
- Computer literate
- Right attitude, willing to learn, proactive, team player & ability to work on own initiative

Wilhelmsen Ships Service is a leading provider of recognised products and services to the maritime industry. This includes Unitor marine products, Unitor and Nalfleet marine chemicals,maritime logistics ,Timm rope and ships agency. These standardised product brands and service solutions are backed up by an unparalleled global service organisation to meet your requirements for quality, availability and performance. We are part of Wilhelmsen Maritime Services AS, a Wilh. Wilhelmsen group company.

联系方式
公司名称：威尔森船舶产品贸易（上海）有限公司
人事专员：Helen He