青岛招聘

Scope of Role:
? To handle complaints in a professional manner so as to recover customer's confidence in the Bank and if possible to turn complaints to business; and to safeguard the Bank's good image in the public;
? To reinforce the Bank's integrity; and
? To identify and escalate the potential threats and opportunities to the Bank.


Key Responsibilities/Challenges:
? To ensure all daily complaints have gone through sufficient examination, analysis, escalation and reflection, and if possible, rectification by applying the available resources/authority.
? To provide premium service to complainants by maintaining high quality service in the following areas: Ease of contact, Sincere and professional attitude, Prompt acknowledgment and reply (meet pre-defined Service Standards), Proper handling (e.g. offering reasonable and effective solution) and Clear communication.
? To reply customer on offering apologies/explanation &/or compensation, when appropriate, to customers. At the same time, make sure the letter contents comply with various criteria so that the Bank's interest is safeguarded.
? To identify and report potential threats/frauds/areas that need instant rectification/improvement, and also business opportunities, and escalate them to appropriate parties for follow-up actions.
? To identify business / improvement opportunities and report complaint which require special attention and design of preventive measures to supervisor.
? Ensure timely report and MIS to the supervisor.
? To support on monitoring the daily operations of CRU and identify improvement areas for reengineering to ensure delivery of efficient and high quality service to customers.
? To support and fully comply with MLP and CRM (Compliance Risk Management).


Selection Criteria:
? University degree in Finance or related discipline is preferred.
? With certain years of banking experience preferred.
? Good communication, and interpersonal skill
? Willing to work under pressure
? Proactive, positive attitude, customer oriented, self-motivated & a strong champion of team work spirit
? Good command in spoken & written English

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。