Service Technician Specialist-Aquafine技术服务专员
哈希水质分析仪器（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：仪器仪表/工业自动化
职位信息
- 发布日期：2017-06-22
- 工作地点：广州
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：普通话 熟练 英语 熟练
- 职位月薪：0.8-1.6万/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
ESSENTIAL JOB FUNCTIONS:
1.Working with moderate to no supervision, performs the following duties and responsibilities:
Responsible for over-the-phone, at site and in-person troubleshooting of Ultraviolet Water Treatment Equipment. This will require up to 50% domestic and international travel. Strives to maximize customer benefit while minimizing Aquafine cost.
2.Interacting directly with original equipment manufacturers, distributors, and end-users and/or their contractors throughout the useful life of Aquafine equipment. Works with Aquafine certified distributors that are performing field installations, service visits, maintenance and field troubleshooting on UV water treatment systems.
3.Recommends equipment improvements/upgrades through completion of the applicable Engineering Change Request (ECR), based on in-house and field experience, and Voice of the Customer.
4.Estimates time and materials relative to technical service issues for management decisions.
5.Provide standardized reporting formats utilizing Microsoft Word and Excel.
6.Be available outside of normal working hours to handle customer emergency technical support issues.
7.Develop and deliver customer quotations for Aftermarket Parts and Services (AMPS), equipment upgrades, and refurbishments.
8.Arrange and travel with little notice.
9.Interact with production and customer service on part identification as well as retrofit and upgrade design specifications.
10.Speak and provide technical training in front of a large groups
11.Prepare and submit written customer field service reports
12.Must be able to manage and complete multiple tasks. Develop tools required to complete tasks, including written and verbal instructions.
13.Variations of the above duties may be required depending on conditions of company and department business.
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position.
1.Valid passport- Must travel within the South East Asia region
2.Valid driver’s license
3.Strong interpersonal skills
4.Strong English and Chinese written and verbal skills
EDUCATION:
High School Diploma required. Associate of Science degree highly desirable, Certificate or training in electronics or other technical subject is highly desirable (or equivalent work history).
EXPERIENCE AND KNOWLEDGE:
1.Three years technical field service experience working on moderately complex electromechanical industrial equipment from 24 vac to 480 vac. Experience in a water related field is a plus.
2.Background in industrial electrical, mechanical, and hydraulic systems.
3.Excellent troubleshooting skills.
4.Experience with multiple electrical measurement instruments.
5.Experience testing analog and control circuits
6.Ability to set-up and conduct field experiments using various sensors (pressure, flow, temperature, etc) and data collection equipment (strip chart recorders, data loggers, computers, etc.)
7.Ability to read, analyze and interpret mechanical and electrical drawings.
8.Ability to handle tense phone and field situations in a professional and calm manner.
9.Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
10.Proficient with Microsoft Word, Excel & CAD would be a Plus.
11.Ability to interact effectively at all levels and across diverse cultures. Must have excellent verbal and written skills.
12.Available to travel domestically or internationally to support Aquafine field personnel and/or distributors that are in the field.
13.experience in PLC\HMI equipment – uploading, revising firmware and software
14.experiencing in PLC programing a plus
15.Industry safety and OSHA rules.
WORK ENVIRONMENT:
technical instructions.
1.Proficient with Microsoft Word, Excel & CAD would be a Plus.
2.Ability to interact effectively at all levels and across diverse cultures. Must have excellent verbal and written skills.
3.Available to travel domestically or internationally to support Aquafine field personnel and/or distributors that are in the field.
4.experience in PLC\HMI equipment – uploading, revising firmware and software
5.experiencing in PLC programing a plus
6.Industry safety and OSHA rules.
PHYSICAL DEMANDS:
In general, the following conditions of the work environment are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak, read and write English clearly in order to communicate with employees and/or customers. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment varies depending on location, from low noise to loud.
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ESSENTIAL JOB FUNCTIONS:
1.Working with moderate to no supervision, performs the following duties and responsibilities:
Responsible for over-the-phone, at site and in-person troubleshooting of Ultraviolet Water Treatment Equipment. This will require up to 50% domestic and international travel. Strives to maximize customer benefit while minimizing Aquafine cost.
2.Interacting directly with original equipment manufacturers, distributors, and end-users and/or their contractors throughout the useful life of Aquafine equipment. Works with Aquafine certified distributors that are performing field installations, service visits, maintenance and field troubleshooting on UV water treatment systems.
3.Recommends equipment improvements/upgrades through completion of the applicable Engineering Change Request (ECR), based on in-house and field experience, and Voice of the Customer.
4.Estimates time and materials relative to technical service issues for management decisions.
5.Provide standardized reporting formats utilizing Microsoft Word and Excel.
6.Be available outside of normal working hours to handle customer emergency technical support issues.
7.Develop and deliver customer quotations for Aftermarket Parts and Services (AMPS), equipment upgrades, and refurbishments.
8.Arrange and travel with little notice.
9.Interact with production and customer service on part identification as well as retrofit and upgrade design specifications.
10.Speak and provide technical training in front of a large groups
11.Prepare and submit written customer field service reports
12.Must be able to manage and complete multiple tasks. Develop tools required to complete tasks, including written and verbal instructions.
13.Variations of the above duties may be required depending on conditions of company and department business.
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position.
1.Valid passport- Must travel within the South East Asia region
2.Valid driver’s license
3.Strong interpersonal skills
4.Strong English and Chinese written and verbal skills
EDUCATION:
High School Diploma required. Associate of Science degree highly desirable, Certificate or training in electronics or other technical subject is highly desirable (or equivalent work history).
EXPERIENCE AND KNOWLEDGE:
1.Three years technical field service experience working on moderately complex electromechanical industrial equipment from 24 vac to 480 vac. Experience in a water related field is a plus.
2.Background in industrial electrical, mechanical, and hydraulic systems.
3.Excellent troubleshooting skills.
4.Experience with multiple electrical measurement instruments.
5.Experience testing analog and control circuits
6.Ability to set-up and conduct field experiments using various sensors (pressure, flow, temperature, etc) and data collection equipment (strip chart recorders, data loggers, computers, etc.)
7.Ability to read, analyze and interpret mechanical and electrical drawings.
8.Ability to handle tense phone and field situations in a professional and calm manner.
9.Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
10.Proficient with Microsoft Word, Excel & CAD would be a Plus.
11.Ability to interact effectively at all levels and across diverse cultures. Must have excellent verbal and written skills.
12.Available to travel domestically or internationally to support Aquafine field personnel and/or distributors that are in the field.
13.experience in PLC\HMI equipment – uploading, revising firmware and software
14.experiencing in PLC programing a plus
15.Industry safety and OSHA rules.
WORK ENVIRONMENT:
technical instructions.
1.Proficient with Microsoft Word, Excel & CAD would be a Plus.
2.Ability to interact effectively at all levels and across diverse cultures. Must have excellent verbal and written skills.
3.Available to travel domestically or internationally to support Aquafine field personnel and/or distributors that are in the field.
4.experience in PLC\HMI equipment – uploading, revising firmware and software
5.experiencing in PLC programing a plus
6.Industry safety and OSHA rules.
PHYSICAL DEMANDS:
In general, the following conditions of the work environment are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak, read and write English clearly in order to communicate with employees and/or customers. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment varies depending on location, from low noise to loud.
职能类别： 售前/售后技术支持工程师
关键字： 技术服务专员
公司介绍
哈希（HACH）成立于1947年，是可信赖的水质分析解决方案提供商。1999年，Hach公司加入美国Danaher(丹纳赫)集团，现在是Danaher集团下属的一级子公司。
Danaher集团以183 亿美金的营业收入在2018 年美国财富500 强榜单中位列162 位，是一支拥有超过59,000 名员工的多样化团队。旗下四大平台：环境、诊断、生命科学和产品标识，一直致力于全球科学和技术的创新，以及帮助客户在全球各地应对复杂的挑战和改善生活品质，在科技前沿和富有吸引力的领域，也拥有众多世界专业品牌。哈希（HACH）作为水质分析解决方案提供商，已成为Danaher集团下强有力的支柱品牌。
哈希（HACH）的全系列产品包括实验室分析仪、便携式分析仪以及在线分析仪、水质自动采样器、流量计等，我们致力于为纯水/超纯水、饮用水、市政污水、工业废水、工业循环水、环境监测以及高校科研等各个领域的用户提供优质的水质监测解决方案。
哈希非常注重技术革新，致力于为用户提供高精度的仪器和专家级的服务，目前公司在美洲、欧洲和亚洲都有强大的研发团队。我们已获得的专利多达527项，覆盖了130多个专利家族，同时还拥有超过100种的哈希测试方法被美国EPA所认可。我们的LDO荧光法溶解氧测定技术是水质分析领域内的一项重大突破。Guardian Blue管网水质监测系统也曾经获得R&D杂志评选的100个最重要的技术研发新产品之一的大奖。
哈希（HACH）旗下拥有许多知名品牌，包括GLI、American Sigma、Hydrolab、OTT、Radiometer、Lachat、Polymetron、Orbisphere、ELE等，工厂分别位于美国、德国、瑞士、法国和英国，并也在中国建立了生产基地。
为了更贴近中国市场，更好的满足中国用户的需求，也为了帮助越来越多的国内用户解决他们在水质监测领域所遇到的问题，哈希（HACH）已经开始了产品本地化的工作，在保证产品质量的同时减少了众多复杂的工作环节，从而使更多的客户可以使用到哈希（HACH）技术的高质量产品。哈希中国员工近500人，全国10加办事处，一家工厂，2018，2019年均保持低两位数的销售额增长。
员工是我们***的财富，我们一向致力于吸收、发展和留住***人才：我们提倡团队精神，注重集体参与，我们实事求是，探索问题的根源，而非互相谴责；我们勇于对结果负责，善于付出，我们没有成见，不墨守成规；我们具有高度的诚信，并彼此尊重；获胜是乐趣所在。期待你的加入，与你共事，即为***工作场所!
Danaher集团以183 亿美金的营业收入在2018 年美国财富500 强榜单中位列162 位，是一支拥有超过59,000 名员工的多样化团队。旗下四大平台：环境、诊断、生命科学和产品标识，一直致力于全球科学和技术的创新，以及帮助客户在全球各地应对复杂的挑战和改善生活品质，在科技前沿和富有吸引力的领域，也拥有众多世界专业品牌。哈希（HACH）作为水质分析解决方案提供商，已成为Danaher集团下强有力的支柱品牌。
哈希（HACH）的全系列产品包括实验室分析仪、便携式分析仪以及在线分析仪、水质自动采样器、流量计等，我们致力于为纯水/超纯水、饮用水、市政污水、工业废水、工业循环水、环境监测以及高校科研等各个领域的用户提供优质的水质监测解决方案。
哈希非常注重技术革新，致力于为用户提供高精度的仪器和专家级的服务，目前公司在美洲、欧洲和亚洲都有强大的研发团队。我们已获得的专利多达527项，覆盖了130多个专利家族，同时还拥有超过100种的哈希测试方法被美国EPA所认可。我们的LDO荧光法溶解氧测定技术是水质分析领域内的一项重大突破。Guardian Blue管网水质监测系统也曾经获得R&D杂志评选的100个最重要的技术研发新产品之一的大奖。
哈希（HACH）旗下拥有许多知名品牌，包括GLI、American Sigma、Hydrolab、OTT、Radiometer、Lachat、Polymetron、Orbisphere、ELE等，工厂分别位于美国、德国、瑞士、法国和英国，并也在中国建立了生产基地。
为了更贴近中国市场，更好的满足中国用户的需求，也为了帮助越来越多的国内用户解决他们在水质监测领域所遇到的问题，哈希（HACH）已经开始了产品本地化的工作，在保证产品质量的同时减少了众多复杂的工作环节，从而使更多的客户可以使用到哈希（HACH）技术的高质量产品。哈希中国员工近500人，全国10加办事处，一家工厂，2018，2019年均保持低两位数的销售额增长。
员工是我们***的财富，我们一向致力于吸收、发展和留住***人才：我们提倡团队精神，注重集体参与，我们实事求是，探索问题的根源，而非互相谴责；我们勇于对结果负责，善于付出，我们没有成见，不墨守成规；我们具有高度的诚信，并彼此尊重；获胜是乐趣所在。期待你的加入，与你共事，即为***工作场所!
联系方式
- Email：jwu2@hach.com
- 公司地址：上海市长宁区福泉北路518号