Xrite service admin
爱色丽（上海）色彩科技有限公司
- 公司规模：50-150人
- 公司性质：外资（欧美）
- 公司行业：贸易/进出口
职位信息
- 发布日期：2017-06-07
- 工作地点：香港
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：大专
- 职位月薪：1.5-2万/月
- 职位类别：客服专员/助理
职位描述
职位描述：
I. Purpose of Position
The Service Administrator will be responsible for communication and liaison with customers and should have excellent interpersonal skills on the customer satisfaction and service revenue.
II. Key Responsibilities
1. RMA Registration procedure (timely update the service status in Service Management system, service priority management).
2. All logistic operations involve with bringing units in for repair, registering, packing and shipping the units back to customers.
3. Communicate quotations, pricing and service repair status information to customers. Liaise with customer and the finance department to ensure invoicing and payments are made. Shipping the invoice back to customers.
4. Handle the email and basic service calls from customers and also to manage the sales of instrument accessories. Be responsible for service center front desk reception and general administration work.
5. Be thoroughly familiar with service policy and full operation and diagnosis of all major instrument models.
6. Others including parts inventory update timely.
III. Measures of Performance
1. Support Service & Repair team reach the goal in the 2017 bowler chart daily.
2. No complain from customer and internal associates.
IV. Background and Skill
1. Junior College or above.
2. Excellent communication skill within internal and external including English spoken and written
3. Knowledge on MS-Office. Mapics of Advantage
4. Team work with self-motivated, self-discipline, detail minded and flexible.
V. Competency and Personal Trait Profile
1. Energetic, positive thinker and team player
2. Likes a challenge and strives to win in a competitive environment
3. Quick learner with ability to multitask and team player with good communication.
4. Capacity to work under pressure and to deadlines, results and solution-oriented.
5. Flexible, adaptable and willing to take on a wide range of tasks.
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I. Purpose of Position
The Service Administrator will be responsible for communication and liaison with customers and should have excellent interpersonal skills on the customer satisfaction and service revenue.
II. Key Responsibilities
1. RMA Registration procedure (timely update the service status in Service Management system, service priority management).
2. All logistic operations involve with bringing units in for repair, registering, packing and shipping the units back to customers.
3. Communicate quotations, pricing and service repair status information to customers. Liaise with customer and the finance department to ensure invoicing and payments are made. Shipping the invoice back to customers.
4. Handle the email and basic service calls from customers and also to manage the sales of instrument accessories. Be responsible for service center front desk reception and general administration work.
5. Be thoroughly familiar with service policy and full operation and diagnosis of all major instrument models.
6. Others including parts inventory update timely.
III. Measures of Performance
1. Support Service & Repair team reach the goal in the 2017 bowler chart daily.
2. No complain from customer and internal associates.
IV. Background and Skill
1. Junior College or above.
2. Excellent communication skill within internal and external including English spoken and written
3. Knowledge on MS-Office. Mapics of Advantage
4. Team work with self-motivated, self-discipline, detail minded and flexible.
V. Competency and Personal Trait Profile
1. Energetic, positive thinker and team player
2. Likes a challenge and strives to win in a competitive environment
3. Quick learner with ability to multitask and team player with good communication.
4. Capacity to work under pressure and to deadlines, results and solution-oriented.
5. Flexible, adaptable and willing to take on a wide range of tasks.
职能类别： 客服专员/助理
公司介绍
爱色丽公司是全球颜色科学技术的领导企业，旗下包括色彩行业领导者彩通公司(Pantone), 致力于开发，生产，营销和支持包括色彩测量系统，配套软件，色彩标准及服务在内的创新颜色管理解决方案。爱色丽凭借其在颜色创想，选择，测量，配制，交流及匹配上的专业优势帮助用户准确及时有效地得到所需颜色，实现产品优化并降低成本。爱色丽产品广泛应用于印刷，包装，摄影，设计，视频，汽车，涂料，塑料，纺织，牙齿护理及医疗等行业。公司总部位于美国密歇根州大激流市，在亚洲和欧洲均设有地区总部和办事机构，为全球各地的客户提供产品和服务。了解更多信息，欢迎访问公司网站 ************ (中文) *************
联系方式
- 公司地址：地址：span青岛