青岛 [切换城市] 青岛招聘

Customer Service Engineer 客服工程师 (职位编号:00644)

派克汉尼汾流体传动产品(上海)有限公司(Parker Hannifin)

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2017-05-15
  • 工作地点:北京-朝阳区
  • 招聘人数:1人
  • 学历要求:大专
  • 职位类别:客服专员/助理  

职位描述

职位描述:

Job Responsibilities:

  • Answer customer`s enquiries on product (referring catalogues), delivery status and other business related points .

  • Technical support based on catalogue.

  • Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly;

  • Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm.

  • Provide proper customer profile for new customers.

  • Provide properly and timely sales order entry,.

  • Coordinate related work with planning, divisions, in & ex, warehouse for on-time delivery

  • Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.

  • Responsible for proper filing on sales contracts.

  • Help with proper order revision in system (stock code clarification, amount etc.).

  • Provide promise date report of open sales orders to major distributors weekly.

  • Prepare monthly report or other reports requested.

  • Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc..

  • Conduct customer visits for better mutual understanding and cooperation

  • Order fulfillment /follow-up after contract signed.



Qualifications:

  • College degree, major in business, economic, administration etc. .Engineering background will be a plus;,

  • Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership

  • Possess product knowledge

  • Proficient in English and computer literate

  • More than 3 years working experience, minimum 1 year on sales support or customer service.


职能类别: 客服专员/助理

关键字: 客服工程师 客服专员 Customer Service

举报 分享

公司介绍

派克汉尼汾公司是全球一流的运动控制制造公司,致力于提供一流的产品及用户服务。作为纽约证券交易所500强公司之一(纽约证交所交易代码:PH),我们的元件和系统超过1400余条生产线,在运动控制方面分布于1000多个工业和航空领域。派克汉尼汾公司是唯一一家为客户提供液压、气动和机电一体化运动控制方案的制造商。公司在其领域内拥有最大的销售网络,有超过7500个销售商在为世界各地400,000个客户提供服务。派克汉尼汾进入中国已有二十多年的历史,1990年派克汉尼汾公司在中国建立了第一个销售办事处。现共有六个销售办事处和一个服务中心,分别位于上海、北京、广州、成都、大连、香港和长沙。于1994年在香港成立了亚太地区总部。于2000年在金桥成立了独资工厂,同时为中国区的总部,即:派克汉尼汾管理(上海)有限公司,负责整个派克汉尼汾在中国的管理。派克汉尼汾流体传动产品(上海)有限公司,作为中国销售公司从事和发展派克中国的业务活动。

就职于Parker并不仅仅是工作。作为尖端科技产品和系统的制造商和设计商,Parker要依靠着公司雇员的支持、创新和多元化,始终无所畏惧地接受严峻挑战。我们为志向远大的高素质人群-经验丰富的专业人士以及应届毕业生-提供合适的职位和职业发展机会。

联系方式

  • 公司地址:浦东金桥出口加工区云桥路280号 (邮编:201206)
  • 电话:13917663947