青岛招聘

MAIN RESPONSIBILITIES:

Clarification of upcoming field claims in front of the customer and / or transfer identified quality issue immediately to the responsible WABCO quality organization

Visit customer service station within assigned area and follow up with process improvement action plan on regular basis and improve quality service to customers

Reduce claims cost by giving training to avoid wrong diagnosing and no defect claims

Respond to customer field complaints within 24 hours

Analyze the new field complaints and give timely feedback report to customers

Monitor the effectiveness of the corrective action taken by customers/WABCO in field

Feedback on new products field performance

Provide training for customer service stations and projects for both new products and existing products

Tracking of field claims trend


EXPERIENCE:

> 5 year working experience

PROFILE:

College degree in automotive engineering or engineering-related major
Familiar with customer service process and customer satisfaction
Good hands-on in handling service station request or end user claim.
Professional appearance and personality to deal directly with customer service stations
Effective troubleshooting capability
Willingness to travel and/or to relocate close to customers' plants, high flexibility
Good communication skills
Good at computer skill, i.e: Microsoft Office & other common computer applications

威伯科全球
威伯科汽车控制系统（纽交所交易代码：WBC）是全球领先的商用车安全和效率控制系统供应商。成立至今的近140年来，威伯科持续引领着机械、机电及电子技术领域的突破与创新，为世界领先的商用卡车、客车和挂车制造商提供制动、稳定控制和自动变速控制产品和系统。
威伯科总部位于比利时布鲁塞尔，在全球34个国家拥有11,000名员工。2014年全球销售总额为29亿美元。
威伯科亚太及中国
威伯科亚太总部设于中国上海，在亚太地区设有7个办事机构和11个生产基地，分布于澳大利亚、中国、印度、日本、韩国、新加坡和泰国，为整个区域服务。目前，威伯科公司在亚太区的独资、合资企业共有员工4300余人，从事产品开发、采购、生产、物流、市场、销售以及售后服务等工作。
威伯科在中国制造和销售先进的卡车、挂车和客车等商用汽车空气管理系统、制动与稳定控制系统、悬挂控制系统和传动控制系统及其零部件，服务国内大多数商用汽车生产厂家。
威伯科在中国拥有4个生产基地：济南的独资工厂山东威明汽车产品有限公司、青岛的独资生产基地及其济南分公司，和广东台山的合资企业广东威伯科富华汽车制动系统有限公司。威伯科公司目前在中国有员工1500多名。