青岛招聘

职位描述：
The primary purposes of this role are:
- Drive and manage the quality, performance and service delivery for assigned Key Account(s)
- Identify and support opportunities to grow business share with assigned Key Account(s)
- Driving continuous improvement and optimization to retain business
- Margin analyze, Ad-hoc pricing and tariff management
- Customer relationship management

Key Tasks
Sales Management
- Business retention and organic growth (volume and GP) for assigned Key Account(s)
- Maintain good relationship with customers and grow the business share with them
- Identify opportunities and drive development
- Active participation and support of Key Account(s) RFI & RFQ opportunities
- Support RFI & RFQ Post-Mortem analysis and follow-up discussion with Tender Management, Products and any other relevant internal stakeholders.
- Manage customer ad-hoc & tariff management
- Ensure timely, accurate invoicing to customer and DSO management
- Analyze and report of volume, revenue, gross profit and margin on monthly basis
- Maintain 100% CRM quality


Operational Management
- Drive continuous evaluation of operational performance and execution
- Drive continuous improvement and optimization initiatives
- Drive SOP roll-out and maintenance
- Ensure all SOPs/Contracts are adhered to and any fall-outs are addressed on priority
- Support and manage business implementation projects in conjunction with BIM
- Ensure service delivery, monitor KPI's and take proactive initiative to prevent and correct KPI failures
- Drive customer reporting and data quality
- Monitor system data quality provided to Key Account(s)
- Drive operational escalation of service issues and service recovery
- Lead root cause analysis, corrective actions and monitor execution with involved parties
- Gather customer volume forecast and update capacity planning to relevant products
- Prepare, lead and conduct performance review meetings with customer
- Conduct regular review meetings with business units/product to detect existing and potential process errors, determines corrective measures and follows up to ensure processes have been improved and implemented
- Produce monthly operational dashboard, showing KPI & SOP compliance ratios, identifying root cause for service failure and drive corrective improvement plan including related responsibilities and timelines


General Management
- Maintain, develop and manage close working relationship with customer stakeholders. Responsible for regular checkup calls and business performance review with clients main stakeholders
- Work in close collaboration with sales people
- Discuss and pro-actively share best practice within the Key Account organization
- Ensure full adherence to CRM process and guidelines
- To increase relationship stability by diversifying product offerings and developing multi-level contacts relationship within customs organization
Requirement:
- 2 years of experience in Account Management (minimum)
- 3 years of Sales experience (minimum)
- Excellent commercial and operational knowledge of the air freight and ocean freight industry
- Extensive knowledge of global logistics
- Good knowledge of regulatory and government aspects affecting Gondrand/Go-Trans and industries
- Good ability to take complex decisions and be accountable, demonstrating managerial courage and taking responsibility while managing risk
- Extensive skills to integrate and coordinate resources across functions and borders, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise Knowledge of risk management with the ability to identify preventive activities
- Problem solving skills and customer service skills
- Consistent ability to meet and adhere to deadlines
- Excellent communication, negotiation and presentation skills
- Good ability to work under pressure and deal with tight deadlines with high energy and resilience
- Proven networking skills 举报 分享

NTG is an extremely fast-growing freight forwarding company with ambitious financial targets. We meet these targets through our unique partnership model that attracts motivated and highly skilled employees. NTG is now an umbrella of more than 75 freight forwarding companies which delivers tailor-made logistics solutions and high customer satisfaction to our global pool of customers. Founded in 2011, Nordic Transport Group A/S is a fast-growing international freight forwarder operating from 100 offices with more than 1,400 employees out of 26 countries. More information please visit our company websit at http://ntgairocean.com/