500强奢侈品公司招电子商务专员
某知名外资猎头公司
- 公司规模：500-1000人
- 公司性质：外资（欧美）
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2016-11-09
- 工作地点：上海-静安区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：本科
- 职位月薪：5000-7000/月
- 职位类别：电子商务专员 网站营运专员
职位描述
职位描述：
Weekly reporting of the e-commerce activities to the Senior Management, website and contract center (visits, sales, campaigns, customers’ requests, quality scores, highlights).
In collaboration with Logistics/Supply Chain management, manage stock situation and ensure replenishment rythms. Ensure proper allocation from HQ, in particular for novelties.
Implementation of Richemont contact center service and interaction with clients and Montblanc’s internal departments (retail, marketing, after sales, supply chain etc.)
Act as the commercial single point of contact for all questions from contact center agents.
Monitor customer feedback and interaction via CC agents, CDB, ERM. Manage escalation paths to local MB/RI management and HQ.
Define and monitor third party service levels, eg. Fulfilment, Payment.
Monitor payment/fraud issues, in collaboration with CC and Richemont Ops.
Manage local E-Commerce Cockpit with key figures for traffic, sales, and customer interaction.
During project phase, act as key user for website and operational testing.
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Weekly reporting of the e-commerce activities to the Senior Management, website and contract center (visits, sales, campaigns, customers’ requests, quality scores, highlights).
In collaboration with Logistics/Supply Chain management, manage stock situation and ensure replenishment rythms. Ensure proper allocation from HQ, in particular for novelties.
Implementation of Richemont contact center service and interaction with clients and Montblanc’s internal departments (retail, marketing, after sales, supply chain etc.)
Act as the commercial single point of contact for all questions from contact center agents.
Monitor customer feedback and interaction via CC agents, CDB, ERM. Manage escalation paths to local MB/RI management and HQ.
Define and monitor third party service levels, eg. Fulfilment, Payment.
Monitor payment/fraud issues, in collaboration with CC and Richemont Ops.
Manage local E-Commerce Cockpit with key figures for traffic, sales, and customer interaction.
During project phase, act as key user for website and operational testing.
职能类别： 电子商务专员 网站营运专员
公司介绍
科锐国际人力资源有限公司成立于1996年，在大中华地区拥有40个分支机构。超过1500名专业招聘顾问。是亚洲领先的整体招聘解决方案提供商。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过20000名。
联系方式
- 公司地址：上班地址：酒仙桥