莆田 [切换城市] 莆田招聘

外资银行对公业务客服

上海中智项目外包咨询服务有限公司

  • 公司规模:1000-5000人
  • 公司性质:国企
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2016-10-14
  • 工作地点:上海
  • 招聘人数:若干人
  • 职位月薪:4500-5999/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
职责:
1、Understand clients requirements and banking product & service needs across multiple products
2、Proactively anticipate clients needs and takes action
3、Proactively encourage utilization of facilities/increasing transaction volumes up/cross sell products and services; and indentify opportunities for channels and business referrals
4、Create time for additional responsibilities and activities (projects, training etc ) though effective work management
5、Work independently, talking ownership of issues and escalates as required to the appropriate party
6、Comply with laid out policies and procedures
7、Maintain the Bank’s reputation
8、Identify gaps which would put the Bank and its clients at risk and takes action

要求:
1、Knowledge of customer services and corporate banking (WB) products and processes ( electronic channels knowledge is an advantage)
2、Computer literate with the ability to learn customer service software applications
3、Strong communication skills : ability to build clear and effective communications that drive action
4、Good listening and questioning skills
5、Motivated to achieve personal targets and management objectives
6、Good at English.

职能类别: 客服专员/助理

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公司介绍

上海中智项目外包咨询服务有限公司是中智上海全资子公司,发展至今,经与几千家各个行业的企业成功合作,服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等,其中全球500强企业占比超过50%,涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业,并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神,坚持传承与创新,积极探索企业发展的新方向、新路径,推动企业实现新发展,继续强化质量意识,加强质量管理,落实质量责任,提高服务质量,进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。

联系方式

  • Email:jobcc@ciicsh.net
  • 公司地址:沪闵路