莆田招聘

Responsibilities：

1. Responsible for coaching and managing a group of Supervisors, Team Leaders and agents, ensuring smooth day-to-day operation, and coordinating with client's and management as needed；

2. Has a passion in performance and quality excellence achieved through down-to-earth floor management, mentoring and coaching of agents and Team Supervisors；

3. Take measures to improve and ensure the team performance；

4. Reach project KPIs through outstanding management practice and techniques；

5. Design work orders or process improvement; team building programs; revising of SOPs; initiates staff trainings and incentive drives for the team；

6. Control service operation management, cost efficiency and quality control；

7. The successful candidate will handle no less than 100 people。

Requirement：

1. Bachelor’s degree or above in a related field；

2. Solid background and proven track records in leading a service operation is a must. 5+ years of working experience, preferably in a contact centre environment with focus in customer service or EC support experience；

3. Excellent interpersonal communication skills；

4. Excellent written and oral communication skills in English；

5. With good leadership quality and has effective management skills；

6. Self starter and capable to cope with the multiplicity of tasks；

7. Keen on details; should have mastery on manpower relations, KPIs, presentation and projections；

8. Be able to work independently and under pressure。

Company benefits：

1. Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)

2. Comprehensive staff caring mechanism (Annual body check, commercial insurance, annual outing)

3. Team building activities

4. Location: HuaQiao Town, KunShan

工作地点：厦门

不能接受者慎投

作为外包呼叫中心行业的先锋，800 TeleServices Group（飞翱集团）与众多世界500强企业以及国内领先企业合作，提供全方位的呼叫中心服务与电子商务解决方案。集团成立于1997年，运营中心遍布上海、昆山、香港及台北。旗下运营中心包括：上海华泛信息服务有限公司、昆山华泛信息服务有限公司、飞翱（香港）有限公司、飞翱网讯股份有限公司。
     800 TeleServices Group（飞翱集团）是一家充满活力，以人为本的外资企业，现拥有2000多名员工。公司始终相信员工的成长是公司成长的重要力量，不断为员工提供全方位的培训，包括服务意识与服务技能培训，沟通技能培训，管理培训，心理健康培训等。同时提供充足的职业发展机会让员工与企业一起快速成长。http://www.800teleservices.com/800/chinese/Careers/Career_Development.asp
800 TeleServices Group（飞翱集团）总部位于上海的陆家嘴软件园，园区风景秀丽，交通便利，地铁4/6号线直达。公司为员工提供优越的工作环境，并与所有员工签订正式的劳动合同，提供正规的城镇保险与公积金。每周40小时的工作制，让员工有2天的休息时间平衡生活与工作。http://www.800teleservices.com/800/chinese/Careers/Working_Environment.asp#
800 TeleServices Group提供的薪酬福利：
月薪+午餐补贴+月度绩效奖金+年终奖
城镇保险与公积金
为外地员工提供住宿(独立空调及卫生间)
年度专业医疗保健机构体验
其他活动：拓展训练及多种培训课程/员工家庭活动日/团队活动/员工生日会/羽毛球及足球等俱乐部活动/季度&年度之星评选等
如果你想要快速提升行业知识和技能，成为职场精英，800 TeleServices Group就是你实现职业梦想的地方！
请现在就加入800 TeleServices Group！成为呼叫中心行业内，最优秀团队中的核心成员吧！
更多信息，请参考公司网站：http://www.800teleservices.com