莆田招聘

Business Segment

Aviation

About Us

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Role Summary/Purpose

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The Senior Support Manager (SSM) will lead a team of Customer Support Managers (CSM) and Field Support Engineers (FSE) to drive total customer satisfaction. The SSM will assign customers to each team member, lead the Customer Teams (CT), driving engagement, responsiveness, technical support, and proactive fleet reliability management. The SSM will allocate resources, set the strategy for the region, & will lead the operating rhythm to support the overall SC&PSO and regional customer metrics.

Essential Responsibilities

The Senior Support Manager demonstrates accountability for functional, business, and customer deliverables. In this role you will develop processes that meet business needs across the organization, solve complex customer issues, be involved in customer account planning, contribute to the overall business strategy, and drive regional customer satisfaction. • Provide technical & commercial leadership, and direction to the Customer Team, as well as all contributing resources • Provide guidance and leadership to direct reports • Develop, implement, and maintain operating plans for each assigned customer • Assure periodic program reviews are conducted with Customer(s) • Monitor the Customer for feedback and ensure resources are applied to program to meet commitments • Provide and maintain an overall plan for the Region • Provide direction / training for all customer interfaces within the region • Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the Customer and the company • Assure customer satisfaction is maintained relative to the timely and quality responses to customer issues • Develop processes to improve efficiencies of the team and provide administrative management for direct reports

Qualifications/Requirements

• Bachelor’s degree in technical field from an accredited university or college, or equivalent experience • At least 10 years of experience in a product, fleet, or customer support role • Strong oral and written communication skills

Desired Characteristics

通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫?伊梅尔特先生是现任董事长及首席执行官。

GE公司的历史可追溯到托马斯?爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。

2011年GE的年销售达1420亿美元。

GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。

GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.

The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.

Total revenue of GE reached $142.0 billion in 2011.

GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.