莆田招聘

Responsibilities：
1. Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services；
2. Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues；
3. Monitoring random inbound calls to improve the quality, minimizing errors and tracking operative performance；
4. Setting up and meeting performance goals and targets for team performance, efficiency, and quality.；
5. Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings；
6. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes；
7. Handling the most complicated customer inquiries or complaints；
8. Forecasting and analyzing information against budget statistics on a weekly or monthly basis；
9. Reviewing the staff’s performance, determining training needs and scheduling training sessions；
10. Providing various operation related reports or analysis to high management or Client；
11. Anticipate operation problems and propose resolutions in a timely manner；
12. Work closely and keep good relationship with Client；
13. Assist in other responsibilities as assigned by project manager。


Requirements:
1. Bachelor degree or above，fluent English skills both verbal and written
2. At least 5 years call center experience；
3. Excellent problem-solving and communication skills；
4. Ability to develop and motivate staff；
5. Great confidence and an excellent business sense；
6. Should be able to set, satisfy, and exceed targets；
7. Good command of project SOP。

Location：Huaqiao Town， Kunshan

Company benefits：
1. Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)
2. Comprehensive staff caring mechanism (Annual body check, commercial insurance, annual outing)
3. Team building activities.

    800 TeleServices是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    成立于1997年的800 TeleServices是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近3000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。