莆田招聘

Responsibilities：
1. Managing and directing the daily activities of call center agents and telephone operators；
2. Supervising, planning, and managing functions concerned to Call Center environment；
3. Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators；
4. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed；
5. Attending, following up and resolving customer complaints and questions；
6. Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job；
7. Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency；
8. Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required；
9. Practicing and ensuring compliance with that of all the organization's policies and procedures；
10. Assist in other responsibilities as assigned by direct superior。

Requirements:
1. Bachelor's degree or associate's degree from an accredited institution.
2. At least 5 years experience in call center service activities.
3. Good people and interpersonal skills to build effective relationships with all levels of professionals.，Ability to inspire and support people.
4. Problem-solving and analytical techniques.
5. Maintain calmness under tight pressure.
6. Good command of product knowledge and project SOP


Location： Huaqiao Town，Kunshan

Company benefits：
1. Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)
2. Comprehensive staff caring mechanism (Annual body check, commercial insurance, annual outing)
3. Team building activities

    800 TeleServices是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    成立于1997年的800 TeleServices是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近3000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。