莆田招聘

Role Title: IT Senior Service Specialist

Reports to: IT Service Manager

Location: Shanghai

Role Purpose 职位目标：

This role owns the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production. An ongoing commitment to improve the user experience, lower the cost of ownership and balancing risk is required for each application. This requires a balance of business process understanding and technical breadth. The role has increased complexity of geographies, user bases (internal and external to GSK) and a large mix of technology and business process understanding. This complexity of skills is very difficult to source and develop.

Key Accountabilities/Responsibilities 主要工作职责：

1. Ensures continuity of business execution through ensuring production applications are:

a. Fit for purpose (eg easy to use and reliable) and support the evolving business processes

b. Are cost effective – Total cost of ownership is at an optimal level

c. Meets an agreed Risk Profile (eg aging of technologies, controlled regarding regulated applications, aligned with business continuity).

2. Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds, as necessary across 2-3 business processes/services and associated applications (5-15+ applications), supporting large user populations, across multiple business units/geographies), or support business critical processes.

3. Participates in troubleshooting in applications across multiple technology domains and business areas.

4. Ensures accurate and easy processes are followed to ensure ongoing continuity of knowledge including:

a. Application dependencies (across applications, hardware)

b. How applications support the business process

c. Service Designs and commitments, including how well the applications perform against the service designs

d. Recommends improvements to these processes to simplify approach across all of Application Services.

5. Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis.

6. Carries out work with minimal supervision balancing conflicting priorities and needs.

Qualifications/Requirements: (Education / Experience / Competencies)申请资格 / 职位要求：(教育背景 / 工作经验 / 知识与技能)

1. University or graduate Degree in computer science or related field is desirable although relevant experience is equally valuable

2. Good communications and influencing skills

3. Knowledge of GSK and ITIL Support Processes

4. Experience of application management, operations, and/or support including knowledge and experience of Incident, Problem and Change Management

5. Good understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support.

6. Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.

7. Has the ability to make appropriate technical decisions, initiating action to resolve operational issues

8. Experience of working closely with business on IT-enabled transformations

9. Understanding of components of the Enterprise Architecture & ability to identify innovative ways to leverage architecture to add value to GSK

10. Experience of designing multi-tier systems using industry and GSK standard architectural methodologies

11. Experience of systems/software development methodologies & ability to select appropriate one to meet objectives

12. Ability to learn new concepts, systems, and software independently and quickly

13. Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills.

14. Strong communication and influencing skills, sufficient to build and maintain organizational support.

15. Embraces & fosters challenges & opportunities for innovation

GlaxoSmithkline/葛兰素史克
作为世界领先的制药业巨擘，葛兰素史克公司秉承以研究开发为基础的一贯理念，凭藉公司本身的技术潜力和资源优势，在当今瞬息万变的医疗保健领域保持强劲的增长势头。
葛兰素史克公司，由葛兰素威康和史克必成强强联合，于2000年12月成立。两家公司的历史均可追溯至19世纪中叶，各自在一个多世纪的不断创新和数次合并中，在医药领域都确立了世界级的领先地位。两个制药巨人的成功合并，为葛兰素史克成为行业中无可争议的领导者奠定了基础，并在全球药品市场中占据有7%的份额。
葛兰素史克公司总部设在英国，以美国为业务营运中心，在抗感染、中枢神经系统、呼吸和胃肠道/代谢四大医疗领域代表当今世界的最高水平，在疫苗领域雄居行业榜首。此外，公司在消费保健领域也居世界领先地位，主要产品包括非处方药、口腔护理品和营养保健饮料。2006年公司在全球的销售总额达232亿英镑。目前，公司在全球拥有10万余名既掌握专业技能又有奉献精神的出色员工。
全球研发中心有1万6千科学家和技术人员分布在全球许多国家。为进一步推动研发全球化，葛兰素史克(GSK)中国研发中心于2007年6月成立。中心将侧重于神经退行性病变的研究，目标是为多发性硬化病、帕金森病和阿尔茨海默氏病等严重疾病开发新药。中国研发中心将发展成有1000多科学家和技术人员的全球研发中心。中心将以科学研究为基础（science-driven），通过生物学，化学以及最新技术，创新开发新的治疗手段。中国研发中心将最终引领GSK在这一领域从识别药物靶标到后期临床研究的全球研发活动，并在中国和其他研究机构密切合作。GSK中国研发中心计划在未来10年内成长为GSK的大型研发中心之一。
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