莆田招聘

Job Description:
1.Coordinate all training activities. Ensure that all training materials are relevant and current so as to achieve the desired level of service and sales and retention quality provided to end-customers.
2.Plan the training and make training agenda
3.Independently conduct in-house training in the area of products, behavioral skills, and telephone etiquettes, selling skills, code of conduct and other soft skills.
4.Design and implement training programs as per training calendar
5.Promote the sharing among the associates the best practices learned from the field as well as the industry
6.Work closely with Team Leader and QA on follow up training courses to improve the quality and productivity of associates
7.Audit service quality by performing by performing call monitoring and data check according to pre-defined plan
8.Identify, evaluate and feedback the issues to Operation Manager and supervisor based on the call monitoring result and make recommendation if any improvement in a timely manner
9.Prepare report to management about QA issues, track team performance, monitor progress and report trends on a timely basis
10.Conduct the regular QA review meeting with related parties to improve overall service standard
11.Provide feedback, highlight any areas of improvement to associates
12.Attend call calibration and arrange call sharing session on a regular basis
13.Assist the management with planning and strategic quality initiatives for the team

Requirement:
1.University degree, English Language preferred
2.Solid background and proven track records in leading a service training and quality management is preferred.
3.Excellent written and oral communication skills in English (CET 6)
4.With good leadership quality and has effective training skills;
5.Excellent interpersonal communication skills;
6.Self starter and capable to cope with the multiplicity of tasks;
7.Be able to work independently and under pressure

Location: HuaQiao Town, KunShan

Company benefits:
1.Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)
2.Comprehensive staff caring mechanism (Annual body check, commercial insurance)
3.Team building activities

    800 TeleServices是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    成立于1997年的800 TeleServices是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近3000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。