1. KEY RESPONSIBILITIES

Job Summary – (Role Summary)

With the guidance and supervision of the Manager; provide sales assistance and direction to assigned hotels within a specific market segment to include: generating and tracking bookings, compilation of internal and external sales reports, serving as a liaison with clients and hotels, project coordination, , liaison with internal departments, and facilitating booking service adoption.

Essential Duties and Responsibilities – (Key Activities)

• Serve as primary point person for the Company to designated hotels within a specific market segment. Respond to the needs of designated hotels in researching service opportunities and presenting appropriate strategies to meet their stated business requirements. Initiate follow-up calls and coordinate successful relationship management with hotels.
• Help guide individual hotels in call divert process, in order to assist hotels in maximizing revenues while meeting Voice Service’s needs.
• Handle and implement action plans for hotels to successfully adopt Voice Services. Communicate status of pending issues to hotels. Ensure the distribution of monthly booking reports.
• Initiate and complete own system for lead dissemination, tracking and filing.
• Coordinate reports and Voice Services data as needed.
• Attend required training meetings as required by market segment, workshops, tradeshows, conferences, etc.
• Coordinate market segment sales projects as required or requested. Coordinate needs of market segment client promotional activities and project needs. Interface and coordinate project efforts with other Company Departments.

· Must be able to achieve Voice Services and team adoption goals as assigned.

2. REQUIRED QUALIFICATIONS

Education –

Associate degree or Bachelor’s degree and work-related experience.

Experience –

2-3 years progressive hotel reservation or revenue work-related experience within a global brand hotel group, or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.

Technical Skills and Knowledge –

• Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user. Demonstrated ability to communicate supportive program details (presentation, analysis) to present a persuasive argument or to effectively negotiate a sales position.
• Demonstrated time management skills, attention to detail and ability to manage multiple tasks/clients required.
• Demonstrated ability to multitask and move from one task to another rapidly
• Demonstrated ability to build and manage relationships with hotels. Ability to interact on a professional level with management and clients.
• Demonstrated ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
• Knowledge and use of computers, databases and websites to accurately input, monitor, and extract information quickly and effectively
• Demonstrated basic analytical skills and ability to use the results of analysis to make decisions.
• Works effectively with minimal supervision
• Demonstrated skills in Excel, Microsoft Word, Google Mail, and PowerPoint.

Decision making responsibilities (Key Decision Rights)

· This position maintains existing relationships with hotels in an assigned market segment and makes decisions on how best to meet hotel needs using existing structures, group reservation programs, and sales initiatives directed by the market segment.

3. CONTACTS (Key Relationships)

Internal Key Relationships

Hotel Corporate Office/Departments: building collaborative partnerships, relationships and networks with these teams to deliver great business outcomes for company hotels (managed and franchised) and learn about needs of hotels and new initiatives within the market

External Key Relationships

Manage relationship with assigned hotels

4. PHYSICAL REQUIREMENTS

Majority of work is performed in a normal office environment.

Travel as needed less than 40% of time.

If you are interested in this position, pls send your Chinese and English resume to ：cliff.to@800teleservices.com

    800 TeleServices是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    成立于1997年的800 TeleServices是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近3000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。