莆田招聘

Key responsibilities 重要职责

• Responsible for providing consistent, high quality Tier 0 and Tier 1 HR support to all employees, managers and internal HR users cross all HR functions including compensation & benefit, employee life cycle, talent acquisition, talent management and other HR functions.
• Identify solutions to resolve employee inquires and effectively communicate complex and difficult information/process to stakeholders so they can understand the issue and resolution.
• Identify the gaps in Ask HR portal content/service and internal reference materials (including compensation & benefit, payroll, talent acquisition, talent management and other HR functions). And design/maintain the new content and services in AskHR cross all HR functions.
• Responsible for all change management for system update or service update.
• Responsible for designing and maintaining the internal training documents, matrix and etc.
• Partner with CoE, HRBP and other HR Teams to understand all existing and new policies, procedures, processes to ensure provide professional HR support to stakeholders. And implement the new services when requirement raised by CoE, HRBP and other HR functions.
• Work on special assignment or project that manager assigned.

Main job tasks 主要工作任务

1) Provide excellent Tier 0 and Tier 1 support in a timely, professional and consistent manner to all employees, managers and internal HR users for all HR functions by multi-channel platform. Maintain a current understanding and awareness of HR knowledge and process cross all HR functions by partnership with CoE, HRBP, Service Team and other HR teams. 2) Compile and analyze metrics related to frequently asked questions, call volume, response time and other matrix to proactively identify and execute on areas of opportunity to simplify, increase efficiency, reduce volume, improve customer satisfaction and etc. Ability to present metrics and communicate the findings to key stakeholders. 3) Responsible for designing and execution for all AskHR related change management and communications including Newsletter, WeChat articles and etc. 4) Develop and maintain all internal process/procedure, SOP, KPI, SLA, schedule and training materials and train the new call center specialist. 5) Maintain AskHR system to ensure it has all updated contents and services. 6) Work on special assignment or project that manager assigned.

任职要求

Education 教育背景

· Bachelors degree required

Experience 经验

· A minimum 3 years of HR experience with understanding of one or more HR functions.

· Customer service (HR Call Center) experience is preferred.

Personal skills 技能

· High efficiency in written and oral Japanese, JLPT-1 is a must

· Good written skill in English, fluent in oral English is preferred

· Strong customer service orientation.

· Strong problem-solving skill.

· Must be well organized and detail oriented with good interpersonal and communication skills.

· Ability to multi-task.

· Proficient in MS Excel, Word and PowerPoint.

诺和诺德在中国
诺和诺德是中国市场的领导者，一直以改变为己任。诺和诺德（中国）制药有限公司于1994年成立，二十几年来业务一直保持强劲增长。公司总部设在北京，产品和服务遍及全国所有省、直辖市及中国港澳台地区。截至2017年底，诺和诺德在华员工总数4329人。诺和诺德是在中国建立研发中心的生物制药公司。位于北京的研发中心是诺和诺德全球研发体系的组成部分，致力于与总部合作研发新产品及新生产工艺。诺和诺德在中国的生产厂位于天津，是公司的国际化战略生产基地。公司对工厂提供了大量的资金投入和技术支持，向全球以及中国市场供应产品。诺和诺德在中国的不断发展反映了公司对中国市场的承诺。

Novo Nordisk in China
As the leader in the Chinese market, Novo Nordisk has always been committed to Changing.
Founded in 1994 and headquartered in Beijing, Novo Nordisk’s presence in China has been growing for more than 20 years.Headquartered in Beijing, providing products and services across mainland China as well as Hong Kong, Macau and Taiwan of China. As of the end of 2017, Novo Nordisk employed over 4,329 employees in China.