莆田招聘

作为HR共享服务中心的直接对口人，准确理解客户需求
精准地将客户需求分配给适当的HR团队予以处理
在约定时间内，提供HR初级问题的解决方案

Provide high quality and timely customer service, ensuring all requests are fully understood.
For queries not handled by the service center (eg 3rd parties ) redirect callers with courtesy and professionalism
Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action
Accurate collection of case details and employee data
Provide general information to target audience on policies and procedures, and answer questions based on FAQs
Provide feedback and propose improvements to Knowledge Base (KB) Snr Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand
Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
Collaborate with other HTR Service Specialists (tier 2) to solve more complex queries or work on requests

任职要求：

大专以上学历
一年以上客户服务相关工作经验
英语口语流利，直接向外籍经理汇报
良好的沟通能力及服务意识

Education:
Technical Degree in Business,Organizational behavior, HR or related field preferred
Skills & Experience:
1-3 years general work experience
Strong customer service-orientation
Experience in working in a shared service organization
Experienced in working with case management systems
Sound knowledge in employee related topics of specific country/cluster of a country
Excellent active listening skills
Outstanding ability to ask questions based on end user scenario
Sound judgment skills to respond to all types of employee related questions
Ability to multi-task and manage fluctuating workload
Attention to detail
Sense of urgency
Fluent in English, French preferred
High operational excellence
Ability to work in team environment

亿滋国际（Mondelēz International）是全球零食行业的引领者之一，2018年销售额近260亿美元，世界500强。公司总部位于美国伊利诺伊州（Illinois, USA），业务遍及全球165个国家及地区。亿滋国际的前身是卡夫食品。作为全球领先的饼干、巧克力、口香糖、糖果及固体饮料制造商，亿滋国际各品类在竞争领域中均占据主导地位，饼干、糖果市场排名全球***，巧克力、口香糖则排名全球第二。亿滋国际旗下拥有多个年收益超过10亿美元的明星品牌，如奥利奥、露怡、纳贝斯克饼干、吉百利、吉百利牛奶巧克力、妙卡巧克力、清至口香糖和菓珍固体饮料。亿滋国际在纳斯达克上市，股票代码为MDLZ，是标准普尔500指数、纳斯达克100指数、道琼斯可持续发展指数的成分股。

亿滋中国（原“卡夫食品中国”）于1984年进入中国市场，总部设在上海，隶属于亚太、中东及非洲大区，是零食业务的市场引领者。从2013年7月1日起卡夫食品中国正式更名为亿滋中国，继续为中国消费者奉上“亿万好滋味”。亿滋中国旗下拥有奥利奥、露怡、趣多多、焙朗、闲趣、太平苏打、优冠、王子、乐之、炫迈、清至、荷氏、怡口莲、妙卡和菓珍等多个为中国消费者所熟知且喜爱的品牌。目前公司约四千五百名员工，在华东、华南、华北有强大的生产基地，并在苏州设立了亚太饼干研发中心。 、2017年，亿滋中国荣获多个***雇主奖项，如中国招聘与任用价值大奖 （智享会发起）、HR管理团队典范 （前程无忧发起）、上海年度非凡雇主 （猎聘发起）、上海地区非常雇主（大街网发起）等。

更多信息，欢迎访问公司网站：*********** 微博：*************/mdlzchina 微信：MDLZchina 微信招聘：亿滋招聘

Mondelēz International is one of the world’s largest snacks companies, with 2018 sales revenue of approximately $26 billion, on the Global Fortune 500 list. Headquartered in Deerfield, Illinois, USA, the company's operation spans across 165 countries worldwide. Mondelēz International is originated from Kraft Foods. We are the world’s preeminent maker of snacks, with leading market shares in every category in which we compete. Mondelēz International holds the *** position globally in Biscuits and Candy as well as the No. 2 position in Gum and Chocolate. Mondelēz International owns billion-dollar brands such as Oreo, LU and Nabisco biscuits; Cadbury, Cadbury Dairy Milk and Milka chocolate; Trident gum and Tang powered beverages. Mondelēz International is traded on NASDAQ and the ticker symbol is MDLZ. It is a member of the S&P 500, NASDAQ 100 and Dow Jones Sustainability Index.

Mondelēz China (formerly Kraft Foods China) entered the China market in 1984. It is a leading company in the snacks business, with headquarters in Shanghai and as part of the AMEA (Asia Pacific, Middle East and Africa) region. The Chinese name Yi Zi (亿滋) represents the company's vision to bring an abundance of deliciousness to consumers. Mondelēz China owns many popular and favorable brands in China, such as Oreo, LU, Chips Ahoy!, belVita, Tuc, Pacific, Uguan, Prince, Ritz, Stride, Trident, Halls, Choclairs, Milka and Tang. With more than 4,500 employees, Mondelēz China has established powerful manufacturing plants in East, South and North China, around 40 sales offices across the country, as well as the global biscuits R&D center in Suzhou. In 2017, Mondelēz China has won a number of Best Employer Awards, such as 2017 China Recruiting & Staffing Value Award (by HR Excellence Center), Excellence in HR Team(by 51job), Best Employer of fresh graduates (by Zhonghuayingcai), and TOP 10 Employer of Shanghai (by Liepin)、Best Employer of Shanghai(by Dajie).

Company website: *********** Weibo: *************/mdlzchina WeChat: MDLZchina WeChat recruitment: Mondelez_Career