莆田招聘

KEY RELATIONSHIP:
Reports to: Commercial Administration Manager

MISSION :
1.Manage and develop the teams in order to achieve the results related to the teams' mission
2.Drive operations and performance by engaging employees towards the achievement of the
entity’s objectives and customer satisfaction

KEY EXPECTED ACHIEVEMENTS:
For Customer-to-Cash operations,
1.Managing and developing teams:
-Creates an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct teams and among teams
-Guides the teams to set objectives, aligned with the objectives of the entity.
-Ensures that the teams have the adequate and suitable resources to complete its activities
-Manages priorities and guides the teams to balance the workload according to the defined priorities
-Develops and supports direct reports' career plans and learning opportunities
-Provides regular and timely feedback to direct reports’
-Manages the staffing movements taking into account the expectations of employees, the needs of the team and the entity
-Applies company policies and procedures in managing direct reports.
-Facilitates change at teams level.

2.Driving operations and performance :
？-Helps team members understand the broader vision and guides the team towards results achievement
？-Ensures the operations are conducted properly, according to processes, standards, and customer requirements
？-Organizes and optimizes the means and solutions necessary to meet the objectives
？-Evaluates operations performance against service level agreement in place and ensures corrective action plans are in place
？-Coordinates actions with partners/customers to optimize the performance level
？-Identifies the upcoming critical situations in order to anticipate actions
？-Continuously seeks to improve performance of operations, customer and employee satisfaction

KEY QUALITIES REQUIRED:
1.At least 3 years customer service team management experience
2.Team-work spirit, ability to drive the changes, adaptability to the changes
3.Master on management of customer service system, good sense on numbers, logic thinking and analysis skills
4.Good communication and customer relation management skills, customer centric oriented
5.English reading & writing is required.

QUALIFICATIONS:
1.Bachelor degree or above
2.Logistics & supply chain knowledge
3.Retailing business background or call center management experience is a plus

米其林集团是世界500强企业之一，全球轮胎业科技和创新的领导者。在全球五大洲设有68间生产工厂，所生产的轮胎行销全球170多个国家，全球雇员人数约114, 000人。自1988年进入中国，业务快速增长，米其林已分别在沈阳和上海成立2家独资企业，1家合资企业，一个研发中心和位于上海的总部，以及一个设于香港的代表处。在台湾，米其林集团设有台湾米其林轮胎股份有限公司。米其林中国区现有的员工总数6,300名。