莆田招聘

1、Respond to guest enquiries via phone, email, Wechat, Weibo etc. for bookings in worldwide hotels

2、Communicate with hotels and third parties for reservation issues based on central reservation system

3、 Handle reservation orders from third parties

4、 Collect & update guest profile, handle guest feedback/complaint

Qualifications：

1、*** or ***, fluent mandarin, positive attitue, good communication skill & ability to make immediate response

2、Gentle voice, with patience and willing to serve

3、Good Chinese & English typing skills, 40 characters/min for Chinese & 60 characters/min for English.

4、Good English reading skill, CET 4 and above.

5、With sense of duty and availability to handle stress at work

6、Familiar with computer operation, familiar with Office software

7、Previous 1-year hotel reservation experience or 2-year call cenre experience preferred, can accept multiple shifts

Salary Range：

Basic:CNY2450

Meal allowance: CNY 12/ shift

Project Allowance : SH office CNY 1,000~1,200、KS office 500~700

Language bonus: CNY 800~2,200

Incentive:

1. Full-attendance bonus CNY 200/ month for first 3 months (CNY 600 in total);

2. Incentive from 4th month: around CNY 1,000-2,000/ month for telephone team; around CNY 1,000-1,500/ month for email team; night shift bonus will be arranged based on company policy.

Work Time：

Operation time: 07:00-24:00

Weekly roster with multiple shifts, 40 work hours per week, normally 2 days off per week (flexible schedule)

Meal time: 45 mins (double time for night shift), another 15 mins break per shift

Remarks：

Around 19 work days training; Sh/KS dormitory for non-local staffs (discuss case by case), excluding foriengn staffs. Night shift staffs can stay in dormitory in Gushan Road (better condition).

    800 TeleServices是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    成立于1997年的800 TeleServices是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近3000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。