客户服务代表(第三方)
美太芭比（上海）贸易有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2017-11-20
- 工作地点：上海-徐汇区
- 工作经验：无工作经验
- 学历要求：大专
- 语言要求：英语一般
- 职位月薪：6-8万/年
- 职位类别：订单处理员 客服专员/助理
职位描述
职位描述：
Customer Service Representative (CIIC)
Key Result Areas Performance Measures
1. Order Process and Delivery Tracking 60%
（1） Good communication with sales team to make sure orders are received correctly
（2） Accurate and timely sales order key in ISIS
（3） Good operation in ISIS or Other ERP system
（4） Work closely with logistic admin to make sure inventory is booked correctly.
（5） Work closely with planner to control order is released under sales forecast
（6） Follow up marketing plan and execute promotion orders.
（7） Work closely with 3PL to make sure orders are delivered on time with cost efficiently
（8） Reconcile POD and make sure invoice and credit note are issued on time
（9） Ensure sales recognition on time
（10） Resolve customer claims or handle sales requirement and balance with logistic cost
（11） Ad hoc issue handling with flexibility and efficiency
2. Inventory Management and Reconciliation 15%
（1） Make sure ISIS order invoice and goods return is the same as 3PL physical goods movement
（2） Manage inventory under different status, for example ,Quarantine, damage, outstanding, reservation, etc. And make sure orders are booked under correct inventory status.
（3） Reconcile manual order with actual inventory
（4） Reconcile ISIS inventory and 3PL WMS inventory, no gap is allowed
3. Logistic Reports 15%
（1） Strong Excel capability in statistic and reporting function
（2） Able to analysis and report sales, inventory, delivery and customer acceptance in Excel
（3） Investigate solution from reports
（4） Standardize report template according to sales or team requirement
4. Process Improvement 5%
（1） Work with team to improve process ( order to cash )
（2） Optimize current process to improve efficiency
（3） Standardize process and follow up adjustment
5. Teamwork and Communication 5%
（1） Good communication with cross function
（2） Ready to learn and Teamwork spirit
（3） Positive working attitude and result orientation
IV. Key Relationships:
（1） Internal Working Relationships : Logistics,Sales,Finance,Marketing,TradeMarketing
（2） External Working Relationships : Customers,Distributors,3PL warehouse
V. Competencies:
（1） Analytical and Detail-minded with strong reporting skills
（2） Ready to change and learn new things
（3） Good communication and team work spirit
（4） Able to work under pressure and take challenge to suport business fast development
VI. Education:
（1） Secondary eduction with training in shipping and business operation.
VII. Experience:
（1） 1-2 years experience in order processing, customer service and inventory management.
（2） FMCG, Distribution Center, and Customer Center is prefered.
Customer Service Representative (CIIC)
Key Result Areas Performance Measures
1. Order Process and Delivery Tracking 60%
（1） Good communication with sales team to make sure orders are received correctly
（2） Accurate and timely sales order key in ISIS
（3） Good operation in ISIS or Other ERP system
（4） Work closely with logistic admin to make sure inventory is booked correctly.
（5） Work closely with planner to control order is released under sales forecast
（6） Follow up marketing plan and execute promotion orders.
（7） Work closely with 3PL to make sure orders are delivered on time with cost efficiently
（8） Reconcile POD and make sure invoice and credit note are issued on time
（9） Ensure sales recognition on time
（10） Resolve customer claims or handle sales requirement and balance with logistic cost
（11） Ad hoc issue handling with flexibility and efficiency
2. Inventory Management and Reconciliation 15%
（1） Make sure ISIS order invoice and goods return is the same as 3PL physical goods movement
（2） Manage inventory under different status, for example ,Quarantine, damage, outstanding, reservation, etc. And make sure orders are booked under correct inventory status.
（3） Reconcile manual order with actual inventory
（4） Reconcile ISIS inventory and 3PL WMS inventory, no gap is allowed
3. Logistic Reports 15%
（1） Strong Excel capability in statistic and reporting function
（2） Able to analysis and report sales, inventory, delivery and customer acceptance in Excel
（3） Investigate solution from reports
（4） Standardize report template according to sales or team requirement
4. Process Improvement 5%
（1） Work with team to improve process ( order to cash )
（2） Optimize current process to improve efficiency
（3） Standardize process and follow up adjustment
5. Teamwork and Communication 5%
（1） Good communication with cross function
（2） Ready to learn and Teamwork spirit
（3） Positive working attitude and result orientation
IV. Key Relationships:
（1） Internal Working Relationships : Logistics,Sales,Finance,Marketing,TradeMarketing
（2） External Working Relationships : Customers,Distributors,3PL warehouse
V. Competencies:
（1） Analytical and Detail-minded with strong reporting skills
（2） Ready to change and learn new things
（3） Good communication and team work spirit
（4） Able to work under pressure and take challenge to suport business fast development
VI. Education:
（1） Secondary eduction with training in shipping and business operation.
VII. Experience:
（1） 1-2 years experience in order processing, customer service and inventory management.
（2） FMCG, Distribution Center, and Customer Center is prefered.
职能类别： 订单处理员 客服专员/助理
关键字： 客户服务 CSR 毕业生 应届生 无经验
公司介绍
美泰公司，在全球致力引导儿童学习、发展、玩乐，启发新世代的孩子们去创造一个更美好的未来。自1984年美泰在中国建立首个合作伙伴关系以来，公司在中国市场的业务获得了显著增长。
凭借旗下一系列的世界知名品牌，包括芭比（Barbie）、费雪（Fisher-Price）、风火轮（Hot Wheels）、托马斯&朋友（Thomas & Friends）、美高积木（Mega Bloks），美泰始终致力于通过丰富的内容、创新的玩具、有趣且有意义的现实生活体验，帮助孩子们激发更大的潜能。
除此之外，美泰与阿里巴巴、复星、宝宝树等行业领军企业合作，为中国儿童和家庭引入“玩学俱乐部”。 美泰深信玩乐的力量，并认为玩乐与各个年龄段孩子的学习及成长间有着极其重要的联系。
Mattel is a global learning, development and play company that inspires the next generation of kids to shape a brighter tomorrow. In China, since the establishment of its first partnership in 1984, Mattel has grown its presense substantially.
Through the portfolio of iconic consumer brands, including Barbie, Hot Wheels, Thomas & Friends, Fisher-Price, and Mega Bloks, we create systems of play, content and experiences that help kids unlock their full potential.
We also partner with industry leaders like Alibaba, Fosun and Babytree to introduce thought leadership in child development to China. We strongly believe in the value of play and continue to advocate purposeful play at all ages.
凭借旗下一系列的世界知名品牌，包括芭比（Barbie）、费雪（Fisher-Price）、风火轮（Hot Wheels）、托马斯&朋友（Thomas & Friends）、美高积木（Mega Bloks），美泰始终致力于通过丰富的内容、创新的玩具、有趣且有意义的现实生活体验，帮助孩子们激发更大的潜能。
除此之外，美泰与阿里巴巴、复星、宝宝树等行业领军企业合作，为中国儿童和家庭引入“玩学俱乐部”。 美泰深信玩乐的力量，并认为玩乐与各个年龄段孩子的学习及成长间有着极其重要的联系。
Mattel is a global learning, development and play company that inspires the next generation of kids to shape a brighter tomorrow. In China, since the establishment of its first partnership in 1984, Mattel has grown its presense substantially.
Through the portfolio of iconic consumer brands, including Barbie, Hot Wheels, Thomas & Friends, Fisher-Price, and Mega Bloks, we create systems of play, content and experiences that help kids unlock their full potential.
We also partner with industry leaders like Alibaba, Fosun and Babytree to introduce thought leadership in child development to China. We strongly believe in the value of play and continue to advocate purposeful play at all ages.
联系方式
- 公司地址：地址：span港汇中心2座