服务培训经理（商用车产品线）
米其林（中国）投资有限公司
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2017-11-13
- 工作地点：上海-长宁区
- 工作经验：无工作经验
- 学历要求：专业培训
- 职位月薪：3-4万/月
- 职位类别：培训讲师
职位描述
职位描述：
MISSION
To build up the sales team competencies on Michelin service offer selling with the supports from the SFEM manager and Service & Solution sales manager.
To develop the service training modules based on the service strategy and offers.
To deliver the service training courses to the relevant M&S teams and external customers, including the field service training.
PRINCIPAL ACCOUNTABILITIES
1) Design and develop service & solution training modules based on the service strategy and offers
2) Qualitative training objectives met
3) The M&S training sessions are adapted to the participants needs and the training objectives are achieved
4) Training effectiveness is evaluated and participant validation is implemented
5) Country specific legal training requirements are applied.
6) For Trainers who also have Method repsonsabilities :Optimized MMSW methods, tools and indicators are implemented in line with UOT guidelines and deployed
MAIN ACTIVITIES
1)Design and develop service & solution training modules based on the service strategy and offers
A, Close to customer ,service team and marketing team ,understanding customer’s needs and
expectation ,company’s service strategy and offers
B, Is responsible for the training module and visit method, indicators
C, Is responsible to develop training tools
2)M&S training planning, organization and deployment:
A,Develops the M&S training calendar for internal (employees) and exteral customer training with the Sales Training Center Manager, the SFEM Country/UOT and the Commercial management team during the PA process
B,Plans and schedules M&S training
Prepare the training logistics (resources reservations, participant invitation letter) and
prepare the training room, learning / participant supports, exercises, training
documentation and evaluations.
C, Integrate the different standard evolutions with the existing training offer
D, Helps to adapt, as needed, the MMSW standard training offer to local or cultural needs
E, Facilitate theoretical and practical training sessions and conduct satisfaction questionnaires at the end of the session.
F, As needed, ride along with and provide feedback to the new Account Managers and Key Account Manager during their field training.
G, Evaluate a participant’s level of knowledge acquired during a training class via a quiz or other methods and then recommend the participant’s training validation, as required.
H,Participate, if needed, in the «train the training » of field trainers for M&S Account Management Initial Training as well as other needed M&S field trainers.
I, Ensure that all training sessions are tracked with the CHORUS system (opened, particpant credit and closure) and meet the Group and country training standards.
J, Track training activity hours and submit the required information for the Learning and Development performance steering (RFM M&S)
3)Training Activity Management
A,Deploys training plans / calendar
B, Monitors the percent of training class seats filled and develops action plans, as needed, to ensure class optimization
C, Monitors the number of training facilitation hours per trainer and develops action plans, as needed
D, Ensures that the training expenditures are within budget
E, Analyzes each training’s costs per person and develops action plans to optimize the expenditures, as needed
F, Analyzes the level of training acquisition (what the participants learned versus objectives), analyzes training satisfaction levels, and develops improvement action plans, as needed
G, Is responsible for the deployment of the MMSW training validation process
QUALIFICATIONS
Banchelor Degree or above
Fluent English
MISSION
To build up the sales team competencies on Michelin service offer selling with the supports from the SFEM manager and Service & Solution sales manager.
To develop the service training modules based on the service strategy and offers.
To deliver the service training courses to the relevant M&S teams and external customers, including the field service training.
PRINCIPAL ACCOUNTABILITIES
1) Design and develop service & solution training modules based on the service strategy and offers
2) Qualitative training objectives met
3) The M&S training sessions are adapted to the participants needs and the training objectives are achieved
4) Training effectiveness is evaluated and participant validation is implemented
5) Country specific legal training requirements are applied.
6) For Trainers who also have Method repsonsabilities :Optimized MMSW methods, tools and indicators are implemented in line with UOT guidelines and deployed
MAIN ACTIVITIES
1)Design and develop service & solution training modules based on the service strategy and offers
A, Close to customer ,service team and marketing team ,understanding customer’s needs and
expectation ,company’s service strategy and offers
B, Is responsible for the training module and visit method, indicators
C, Is responsible to develop training tools
2)M&S training planning, organization and deployment:
A,Develops the M&S training calendar for internal (employees) and exteral customer training with the Sales Training Center Manager, the SFEM Country/UOT and the Commercial management team during the PA process
B,Plans and schedules M&S training
Prepare the training logistics (resources reservations, participant invitation letter) and
prepare the training room, learning / participant supports, exercises, training
documentation and evaluations.
C, Integrate the different standard evolutions with the existing training offer
D, Helps to adapt, as needed, the MMSW standard training offer to local or cultural needs
E, Facilitate theoretical and practical training sessions and conduct satisfaction questionnaires at the end of the session.
F, As needed, ride along with and provide feedback to the new Account Managers and Key Account Manager during their field training.
G, Evaluate a participant’s level of knowledge acquired during a training class via a quiz or other methods and then recommend the participant’s training validation, as required.
H,Participate, if needed, in the «train the training » of field trainers for M&S Account Management Initial Training as well as other needed M&S field trainers.
I, Ensure that all training sessions are tracked with the CHORUS system (opened, particpant credit and closure) and meet the Group and country training standards.
J, Track training activity hours and submit the required information for the Learning and Development performance steering (RFM M&S)
3)Training Activity Management
A,Deploys training plans / calendar
B, Monitors the percent of training class seats filled and develops action plans, as needed, to ensure class optimization
C, Monitors the number of training facilitation hours per trainer and develops action plans, as needed
D, Ensures that the training expenditures are within budget
E, Analyzes each training’s costs per person and develops action plans to optimize the expenditures, as needed
F, Analyzes the level of training acquisition (what the participants learned versus objectives), analyzes training satisfaction levels, and develops improvement action plans, as needed
G, Is responsible for the deployment of the MMSW training validation process
QUALIFICATIONS
Banchelor Degree or above
Fluent English
职能类别： 培训讲师
公司介绍
米其林集团是世界500强企业之一，全球轮胎业科技和创新的领导者。在全球五大洲设有68间生产工厂，所生产的轮胎行销全球170多个国家，全球雇员人数约114, 000人。自1988年进入中国，业务快速增长，米其林已分别在沈阳和上海成立2家独资企业，1家合资企业，一个研发中心和位于上海的总部，以及一个设于香港的代表处。在台湾，米其林集团设有台湾米其林轮胎股份有限公司。米其林中国区现有的员工总数6,300名。