南通招聘

Overview of Position: Works with business/facility management and Asia Pacific IT Management to implement technology solutions with business/facility. Demonstrates an informed knowledge of a business/facility area to resolve problems on an ongoing business. Works on multiple projects as a project team member, occasionally as a project leader. Coach more junior IT staff in the team. Provides maintenance and support for moderately com¬plex to complex client products. Provides Tier 1 and Tier 2 support of medium to high complexity. Defines procedures for monitoring and evaluates, diag¬noses and establishes work plan to resolve system issues. Performs troubleshooting for complex hardware, software and network problems related to area. Primary Responsibilities: ? Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs in south Asia region. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Analyzes business partner's opera¬tions to understand their strengths and weaknesses to determine opportunities to automate processes and functions. ? Assists in the business process redesign and documentation as needed for new technol¬ogy. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. ? Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge. ? Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and in¬formal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. ? Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Responsible for trouble shooting local server problems as reported by users. Researches, evaluates and recommends software and hardware products as required. Maintains a secure systems environment. Provides new hardware specifications to users based on application needs and anticipated growth, installs new servers and maintains the server Infrastructure for approved local requirements. ? Support the local network infrastructure(including switches, routers, firewall, wireless, VoIP, etc) ? Support day-to-day work IT operations at Nanjing site. ? Telecommunications, Data Networks, LANS/WANS/Wireless ? Understand Server Based Computing (SBC) environments, Citrix ? MS Desktop Products ? MS Active Directory principles, MS Windows Server environments ? Virtual Server technology, VDI ? Business Acumen ? PC Hardware/Infrastructure ? Strong verbal, written and interpersonal communications skills. (English & Mandarin) ? Bachelor's degree in Information Systems or equivalent education or work experience. ? 1 to 3 years of technical support experience. ? Knowledge of the IT department and end user organizational environments.

As for China Association, we are one of a few executive search firms which are staffed by a number of expatriate consultants from different countries like Hong Kong, Malaysia, Singapore and United States. Our consultants all have been senior managers in their specialized industries for many years themselves and in particular possess rich experience in the Asia market.