南通招聘

ABOUT THIS JOB

As an Associate Manager/Manager of the CPG Team, you will service a group of clients in order to address their queries and concerns towards the quality of our product, via working collectively with the internal supporting team (GTOP/Dsci) and Account team (CBP/Client delivery team).

RESPONSIBILITIES

- Act as the primary contact for clients’ queries/concerns towards the quality of our product

- Collect the queries/concerns from clients and align the action items with clients for deep-dive investigation.

- Work with the internal supporting team to investigate the root cause according to the aligned direction and come up with a reasonable and solid explanation.

- Work with the Account team to fine-tune the explanation and integrate market insights to provide a bigger picture.

- Complete the investigation in a professional and timely manner and deliver the explanation to clients in a precise and concise way, in order to address their concerns and strengthen their trust in our product

- Monitor client satisfaction towards our products on a regular basis so as to identify areas for client satisfaction improvement.

- Provide suggestions to internal stakeholders to improve our product as well as to optimize the working process in order to provide best-in-class products to clients.

- Lead the product enhancement rollout. Ensure the benefits of the enhancement are well articulated to clients and address their potential questions.

QUALIFICATIONS

Over 3 years FMCG/Service/Retail/Market Research related industry experience desired

Strong Client Focus and Proactiveness

Very Good Communication and Collaboration Skills

Excellent presentation skills

Proficient written/spoken English

Familiarization with the Retail Index is a plus.

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless.

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit ***************.