南平招聘

Position: Customer OrderDesk

Report to: HO Satair Customer OrderDesk, China

Location: Beijing

Responsibilities:

• To Participate in and contribute to a high performing Customer Service Team and Customer Account Support Team
• To build and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries
• To handle quotations and customer orders pertaining to Satair’s products including timely follow up on quotations, orders and backorders
• To support Sales and Finance in collection of Accounts Receivables
• To handle customer claims including timely handling of returned/ rejected goods from customers
• To maintenance and development of customer records and service quality level
• To positively participate in the promotion of cross and up-selling strategies towards growth accounts
• To participate in back-up arrangements in support of absence by other Customer Service Executive colleagues
• Any other reasonable requests from the HO Customer Service Management team

Qualifications Requirements:

• Attention to detail
• Ability to and willingness to work under pressure
• Good dispute resolution and negotiation skills
• Service minded
• Good communication skills in both Chinese and English
• Cooperative and flexible
• Inter-cultural understanding
• Attitude supportive of Satair values

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。