Client Associate - Louis XIII
上海人头马贸易有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2017-11-27
- 工作地点:北京
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:大专
- 职位月薪:6-8千/月
- 职位类别:奢侈品业务 店员/营业员
职位描述
职位描述:
Key Responsibilities:
1.Sales Achievement 50%
Consistently achieve or exceed the monthly sales target and assigned KPIs, as directed by Boutique Manager
Maximize sales potential by ensuring that each client encounter at Boutique and Salon - is exceptional, from greeting/acknowledging every individual; by maintaining outstanding standards of storytelling; by demonstrating solid brand/product/service knowledge - before, during and after sales
Adapt sales approach at Boutique and Salon according to individual client needs and motivations, in order to upsell
Negotiate and handle objections/difficulties/demands with finesse in order to ensure the closing of a sale/upsell
Command the respect of Clients by being on top of HNWI trends and industry/competitors news, in order to lead client to discover dormant purchasing needs
2.Client Relationship Management 30%
Develop new Clients and cultivate existing relationships through exceptional service/CRM
Collaborate with Boutique Manager and Tasting Officers to develop and implement plans to support/participate with on/off-premise events and activities
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing Brand tools
Appropriately resolve client issues/concerns and escalate as needed to Management
3.Daily Operations 15%
Comply strictly with all Standard Operating Procedures (SOP) to ensure exceptional standards for cleanliness/hygiene, tidiness/order and safety/security
Comply strictly with all SOP to rigorously ensure accurate order-taking, goods/service presentation/packing, cash/credit transactions, record-keeping and data input
Undertake daily duties including but not limited to set-up/breakdown; repairs/maintenance ; merchandizing/display; stock/inventory count
Undertake ad-hoc/special duties as assigned by Boutique Manager to support audits, special events, new pricing, new displays and any other Boutique-related matters
4.Professional Conduct, Social Etiquette & Grooming 5%
Engage with Clients, colleagues and all third parties with the grace and manner that reflects the high personal quality of a luxury brand
Conduct & groom self in a manner that reflects the high personal quality of a luxury brand
Observe punctuality, rules & regulations and political correctness
Requirements:
Education: University degree preferred
Language skills: Fluent Mandarin in listening, writing and oral
Average English listening, writing and oral preferred
Additional language skills (French) are a plus
Professional Experience: Minmum 2-years of experience in high-end fashion, luxuary retail industry or in Food & Beverage or Wine & Spirits industry
General knowledge of alchole and Cognac
Core Competencies: Well-groomed with international exposure
Passion in retail and good sense in luxury lifestyle
Must be a good team player, pleasant, service, oriented with good communication skills and luxury sercive skills
MS Office experience required
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Key Responsibilities:
1.Sales Achievement 50%
Consistently achieve or exceed the monthly sales target and assigned KPIs, as directed by Boutique Manager
Maximize sales potential by ensuring that each client encounter at Boutique and Salon - is exceptional, from greeting/acknowledging every individual; by maintaining outstanding standards of storytelling; by demonstrating solid brand/product/service knowledge - before, during and after sales
Adapt sales approach at Boutique and Salon according to individual client needs and motivations, in order to upsell
Negotiate and handle objections/difficulties/demands with finesse in order to ensure the closing of a sale/upsell
Command the respect of Clients by being on top of HNWI trends and industry/competitors news, in order to lead client to discover dormant purchasing needs
2.Client Relationship Management 30%
Develop new Clients and cultivate existing relationships through exceptional service/CRM
Collaborate with Boutique Manager and Tasting Officers to develop and implement plans to support/participate with on/off-premise events and activities
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing Brand tools
Appropriately resolve client issues/concerns and escalate as needed to Management
3.Daily Operations 15%
Comply strictly with all Standard Operating Procedures (SOP) to ensure exceptional standards for cleanliness/hygiene, tidiness/order and safety/security
Comply strictly with all SOP to rigorously ensure accurate order-taking, goods/service presentation/packing, cash/credit transactions, record-keeping and data input
Undertake daily duties including but not limited to set-up/breakdown; repairs/maintenance ; merchandizing/display; stock/inventory count
Undertake ad-hoc/special duties as assigned by Boutique Manager to support audits, special events, new pricing, new displays and any other Boutique-related matters
4.Professional Conduct, Social Etiquette & Grooming 5%
Engage with Clients, colleagues and all third parties with the grace and manner that reflects the high personal quality of a luxury brand
Conduct & groom self in a manner that reflects the high personal quality of a luxury brand
Observe punctuality, rules & regulations and political correctness
Requirements:
Education: University degree preferred
Language skills: Fluent Mandarin in listening, writing and oral
Average English listening, writing and oral preferred
Additional language skills (French) are a plus
Professional Experience: Minmum 2-years of experience in high-end fashion, luxuary retail industry or in Food & Beverage or Wine & Spirits industry
General knowledge of alchole and Cognac
Core Competencies: Well-groomed with international exposure
Passion in retail and good sense in luxury lifestyle
Must be a good team player, pleasant, service, oriented with good communication skills and luxury sercive skills
MS Office experience required
职能类别: 奢侈品业务 店员/营业员
公司介绍
关于人头马君度集团
家族经营的法国企业人头马君度集团(Rémy Cointreau Group)是全球烈酒市场的领军者,在全球范围内共拥有1,800名员工。人头马君度集团的历史***可追溯至1724年,艾里亚.杜波利埃(Hériard Dubreuil)和君度(Cointreau)两大家族分别掌控人头马公司和君度公司,1990年两大公司合并,两大家族顺理成章地成为合并后人头马君度集团的控股公司。
人头马君度集团旗下拥有多个国际知名高端品牌:路易十三(LOUIS XIII)、人头马优质香槟区干邑(Rémy Martin Cognac Fine Champagne)、君度橙酒(Cointreau Liqueur)、迈夏尔琥珀烈酒(METAXA)、凯珊朗姆酒(Mount Gay Rum)、物学家金酒(The Botanist Islay Dry Gin)、布赫拉迪单一麦芽威士忌(Bruichladdich Single Malt Whisky)。法国人头马君度集团在巴黎纽约泛欧证券交易所上市。
About Rémy Cointreau Group
The Rémy Cointreau Group, a French family-run business group, is a world leader in the global spirits market with approximately 1,800 employees worldwide. The Rémy Cointreau Group, whose Charentaise origins date back to 1724, is the result of the 1990 merger of holding companies owned by the Hériard Dubreuil and Cointreau families, which controlled E. Rémy Martin & Cie SA and Cointreau & Cie SA respectively.
Rémy Cointreau Group covers various categories of spirits, including Cognac Fine Champagne, liqueur, whisky, rum and gin. The brand portfolio under Rémy Cointreau Group includes Louis XIII, Rémy Martin Cognac Fine Champagne, Cointreau liqueur, METAXA, Mount Gay Rum, The Botanist Islay Dry Gin and the Bruichladdich Single Malt Whisky, The Rémy Cointreau is listed on the Euronext in Paris, New York.
Rémy Cointreau is always looking for high calibers...just like our brands.
Email Address: recruitment.china@remyasia.com
Visit the corporate site here: ******************
家族经营的法国企业人头马君度集团(Rémy Cointreau Group)是全球烈酒市场的领军者,在全球范围内共拥有1,800名员工。人头马君度集团的历史***可追溯至1724年,艾里亚.杜波利埃(Hériard Dubreuil)和君度(Cointreau)两大家族分别掌控人头马公司和君度公司,1990年两大公司合并,两大家族顺理成章地成为合并后人头马君度集团的控股公司。
人头马君度集团旗下拥有多个国际知名高端品牌:路易十三(LOUIS XIII)、人头马优质香槟区干邑(Rémy Martin Cognac Fine Champagne)、君度橙酒(Cointreau Liqueur)、迈夏尔琥珀烈酒(METAXA)、凯珊朗姆酒(Mount Gay Rum)、物学家金酒(The Botanist Islay Dry Gin)、布赫拉迪单一麦芽威士忌(Bruichladdich Single Malt Whisky)。法国人头马君度集团在巴黎纽约泛欧证券交易所上市。
About Rémy Cointreau Group
The Rémy Cointreau Group, a French family-run business group, is a world leader in the global spirits market with approximately 1,800 employees worldwide. The Rémy Cointreau Group, whose Charentaise origins date back to 1724, is the result of the 1990 merger of holding companies owned by the Hériard Dubreuil and Cointreau families, which controlled E. Rémy Martin & Cie SA and Cointreau & Cie SA respectively.
Rémy Cointreau Group covers various categories of spirits, including Cognac Fine Champagne, liqueur, whisky, rum and gin. The brand portfolio under Rémy Cointreau Group includes Louis XIII, Rémy Martin Cognac Fine Champagne, Cointreau liqueur, METAXA, Mount Gay Rum, The Botanist Islay Dry Gin and the Bruichladdich Single Malt Whisky, The Rémy Cointreau is listed on the Euronext in Paris, New York.
Rémy Cointreau is always looking for high calibers...just like our brands.
Email Address: recruitment.china@remyasia.com
Visit the corporate site here: ******************
联系方式
- Email:recruitment.china@remyasia.com
- 公司地址:龙蟠中路