南平招聘

职位描述：
Position Title: CCT-3P/客户服务专员-三方
Location: Shanghai/上海
Department: SC/供应链

Job Responsibilities:
Order Management:
- Daily tracking Order status and coordination to archive the customer case-fill the target.
- Communication with CST operation function on order details;
- Communication with SR/KC to solve issue for order;
- Exception order dispose.
AR & Invoice:
- Daily invoice tracking to clarify the issue and root cause;
- Regular AR review with CD finance;
- Daily credit hold release application and coordination;
- Customer payment offset;
- IAA document prepare.
Service Level& Customer Relationship
- Regular service review and info change with sales team(KC)
- Key operation loss analysis and drive the counted dept. to take action.
- Customer relationship and satisfaction management (prompt and proactive response on customer requirement, regular review, etc.)
 
Job Requirements:
- College degree or above, at least 1 year working experience in customer service, CD finance, logistics related areas;
- Business sense, Financial sense, Change management;
- Knowledge and information management, Microsoft office;
- Passion for growth; 举报 分享

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