南平招聘

职位描述：
STANDARDIZED JOB DESCRIPTION: QA Manager - Hardlines (SHANGHAI)

OUTPUTS AND RESULTS
Purpose of the role
How it supports Operation’s vision, mission and strategy This Specialist position is based at the PGS Shanghai Office and the purpose of this role is to supervise the operational performance of the QA Team and provide technical support to the PGS Suppliers and Merchandise Teams.
To offer support to the QA team by resolving technical issues and delivering consistent quality that will satisfy the Pepkor Retail customer’s needs and remain cost effective

Job Grade Last date job grade approved:
Key receivers of work PGS QA department, PGS Suppliers, PGS Merchandising Team, Pepkor Retail Customers’ (Technology Team’s)

REPORTING LINES
Reports to GM Sourcing Executive
Direct reports Hardline QA

OUTPUTS AND RESULTS
THE PRODUCTS, SERVICES AND/OR INFORMATION THAT HAVE TO BE DELIVERED AND THE OUTCOME THAT HAS TO BE ACHIEVED

JOB OUTPUTS
What I must provide to my customers Weight STANDARDS FOR PERFORMANCE
Qualitative & Quantitative SPECIFIC MEASURES / INDICATORS / TARGETS / SOURCES OF FEEDBACK
1. Management 20% ? Operational people capacity planning – ensure workflow is evenly distributed
? Operational performance monitoring – Monitors department’s performance on a daily basis; identifies issues and takes rectifying action if required
? Resolves escalated QA issues (e.g. lab test results issues) ? Achievement of department operational objectives as planned
? Achievement of productivity targets
2. Customer 20% ? Communicating problems to the customers’ Technology team when processing the fit and PP sample assessment
? Ensure clear and effective communication between PGS and customers’ Technology Team
? Discuss technical issues with the Technology Team when required
? Follow up issues or queries from customers about the shipment sample (e.g. Green Seal approval)
? Resubmission rate
? Feedback from customers’ Technology Team
? Feedback from customers’ Technology Team, buyers and suppliers
3. Supplier management 30% ? Assist supplier to rectify technical and manufacturing issues
? Identify recurring fit issues with suppliers and
o establish whether the recommendations on the first sample report has been followed,
o include comparisons against previously rejected samples,
? Assessments will be accompanied by
o suggestions on how to improve defects
o suggestions on construction and workmanship
? Any queries from buyers / suppliers regarding Sample approvals / rejections will be dealt with in a comprehensive and timeous manner
? Establish and maintain good relationships with suppliers e.g. by ensuring he/she receives information on time
? Monitor supplier performance by using the monthly reports
? Feedback from supplier
? Effectiveness of actions taken or feedback given to resolve Retailer’s queries
? Initiative to resolve long-term and ongoing problems with a supplier
? Response time on queries from suppliers
4. Operational 10% ? Responsible for correctly measuring, checking all samples prior to submission to customers
? Adhering to all product specifications and performance standards during sample product preparation and assessment to ensure product quality in accordance with company standards
? Ensuring that all appraisal reports are adhered to and completed correctly
? Adhering that all office SOP’s
? Liaising with the Merchandise team and Vendors
? Manage the Green Seal processes to be correctly and smoothly operated
? Produce and analyse statistics and give feedback to Pepkor Sourcing Executive to improve Quality Assurance and Quality Control
? Maintain the Red & Green seal samples storage system
? No. of orders without pick up the quality problems when sending out the sample.
? Pick up the potential problems at the earlier stage
5. Product 10% ? Technical support to the Merchandise team facilitating adherence to the SOP’s for sample preparation and submission to customers
Product specification
? Adhere to Red seal comment and size minimum requirements
? Ensure 100% correct fit through appropriate methodology
? Support within 48 hours
6. People.
      10% ? Coaches the technical skills of direct reports
? Facilitates development and implementation of Personal Development Plans (PDP’s) of direct reports
? Identifies, manages and facilitates the development priorities / training needs and –processes & solutions of QA
? Provide training to staff to increase their knowledge and skills
? Maintain the workload and workflow is efficiently processed
? Actual time spent coaching
? Number / % staff with PDP’s
? % of PDP’s actioned
? Actual performance of dynamo’s who are being coached / supervised
? 360 degree feedback



Job incumbent requirements EXPERIENCE, SKILLS, QUALIFICATIONS, ORGANISATIONAL KNOWLEDGE AND COMPETENCIES
EXPERIENCE 10 years relevant technical knowledge in Hardline area. Product technology experience and exposure to international supplier bases. QUALIFICATIONS / EDUCATION A degree or relevant Technical degree / qualification in a related field

FUNCTIONAL KNOWLEDGE AND SKILLS A sound knowledge and understanding of the General Merchandiser / Hardline field


COMPETENCIES
EXTREME HIGH GENERAL
? Resourcefulness
? Planning, organizing and control
? Business acumen
? Negotiation and influencing
? Confidence and decisiveness ? Problem assessment
? Decision making
? Stress tolerance
? Learning orientation and change
? Building and maintaining relationships ? Openness
? Passion 举报 分享

Pepco Group is a fast-growing, multi-format, pan-European discount variety retailer that offers their shoppers everything they need across key general merchandise, apparel and FMCG categories. The group trades from over 3500 stores in 14 countries, serving 49 million shoppers each month.
Pepco Group previous is called as Pepkor Eureope, changed company name to Pepco Group in 2019,through our retail brands PEPCO,Poundland,Pep&Co and Dealz.
And our reach stretches beyond Europe. PGS, our vertically integrated sourcing operation, has offices strategically located across South and East Asia.
PGS provides product sourcing services, product development and technical services to our PEPCO, Poundland, Pep&Co and Dealz brands.

PGS is not a retail brand, but is crucial to Pepco Group and a real point of difference as we bring value to customers using our vertically integrated South and East Asia supply operation.
PGS also has reciprocal contracts in place with other non-Pepco Group retailers across the world, accounting for over 20% of its business, allowing it to drive additional economies of scale.

PGS delivers $1bn of goods for our operating companies through its operations in mainland China, Hong Kong, Bangladesh, Pakistan and India.

Pepco Group是一家快速发展的欧洲折扣商品零售商，为购物者提供居家日用商品、服装和快速消费品类别中所需的一切。该集团在欧洲14个国家/地区运营超过3500多家零售商店，每月为超过4900万消费者提供服务。
Pepco Group的前身为Pepkor Eureope，该公司于2019年更名为Pepco Group，我们的零售品牌主要是：PEPCO，Poundland，Pep&Co,Dealz。

PGS是负责集团品牌的垂直整合采购、产品开发和技术服务。
 
PGS不是零售品牌，但对Pepco集团至关重要。
PGS还与全球其他非Pepco Group零售商签订了互惠合同，占其业务的20％以上，从而推动了更大的规模经济。
PGS 在中国香港、中国大陆、中国台湾、孟加拉国和印度均设有办事处，员工总数已超过400人，年业务订单规模为10亿美元左右，并且仍在不断扩展中。PGS的主要往来业务及员工都集中在上海，即上海嘉曼商贸有限公司。

Pepco Group Website: http://www.pepcogroup.eu/