南宁招聘

职位描述：
Duty:


1. Provides strict renditions of the messages including every detail of the conversation, and is prepared for challenging calls at any time

2. Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice, as well as polite forms of expressions

3. Follows instructions of clients, manages the flow of the call and avoid taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission

4. Understands interpreting protocol and terminology in the various fields of the clients

5. Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations

6. Remains punctual and available during scheduled work hours

7. Ensures access to the Internet for work related electronic communication

   


Requirement:

1.Native Fluency in Vietnamese and English

2.Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Vietnamese and English

3.Excellent listening, retention and note taking skills to maintain a high level of accuracy

4.Thorough knowledge of medical and other industry terminology; on-going study of glossaries and training materials including scripts provided by our clients

5.Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times

6.Ability to follow client's instructions closely

7.Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

8.Completion of High school education

9.Education in languages/translation/interpretation and/or healthcare-related fields preferred

10.A verifiable certificate from an approved medical interpreter certification provider desired

11.The hiring process will include written and audio language assessments

12.Must be able to see computer screen

13.Constantly operates computer keyboard and mouse

14.Must be able to remain in a stationary position during majority of scheduled shift 举报 分享

Teleperformance成立于1978年，总部位于法国。目前全球的坐席数量位居全球第一（员工数超过140000）；其业务遍及全球55个国家；全球客户超过1000家，拥有293个客户联络中心并可提供66种语言及方言服务；每年客户联络超过14亿次。领先的CRM呼叫中心经验；全球性的业务分布；灵活的解决方案和合作模式；合理的成本控制；统一的运营标准文化；良好的财务状况及资深的行业专家和管理团队是Teleperformance成功的基础。
35年来Teleperformance已深入全球电信、金融、保险、电子商务、媒体、IT、能源设施、交通旅游、制造、物流、制药等行业，并成功为大型跨国公司如：Sprint、France Telecom、Verizon、AIG、Aegon、Microsoft、Dell、Motorola、Citigroup等提供以CRM为核心的服务体系，服务类型包括：客户挖掘、客户增值、技术支持和市场调研；其中90%的客户和我们有2-15年的合作基础。
Teleperformance作为全球第一CRM外包服务供应商，为了更进一步推动全球拓展策略，更好的服务于全球客户，现已在北京设立了外包客服中心-Teleperformance China（北京互联企信信息技术有限公司）并首期成功建成可扩充坐席850个（后期可扩充至2000个）；依靠Teleperformance集团为强大的后盾，采用其全球统一的服务标准和运营考核指标，Teleperformance China将继续竭力为我们的客户提供专业、系统的呼叫中心培训、呼出、呼入业务，致力于协助客户实现最大的商业价值。
公司在西安、南宁、昆明分别成立了分公司。
南宁分公司于2015年4月成立，立足广西，面向东南亚，除了提供汉语服务，还将提供越南语、泰语等多种东南亚语种的服务，将发展为广西最大的呼叫中心。
公司提供具有竞争力的薪资福利，签订劳动合同即购买五险一金，免费提供住宿（空调、热水），餐费补贴、交通补贴、住宿补贴齐全，餐厅配备冰箱微波炉。工作满一年即可享受9天带薪年假。
联系电话：0771-3949041/3392304/3393546
邮箱：TPNNHR@teleperformance.cn