HR Customer Service Representative
中美上海施贵宝制药有限公司 Sino-American Shanghai Squibb Pharmaceuticals Ltd.
- 公司规模:500-1000人
- 公司性质:合资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2017-04-13
- 工作地点:上海
- 招聘人数:若干人
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:4500-5999/月
- 职位类别:其他
职位描述
职位描述:
Responsibilities:
? Perform intake of HR operational inquiries via telephone or email. Will assess inquiries or reported issues to determine best method of resolution. Will assign inquiries to appropriate functional specialists if not resolved at first contact.
? Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support
? Utilize knowledgebase to support issues resolution or case escalation
? Provide high touch customer service that meets expected service levels and business performance goals
? Coach callers in the use of self-service
? Support the integrity of employee records and Workday data
? Perform transactional work to resolve customer inquiries initiated from emails/phone/mail/chat
? Document inquiries and escalate to other parties as necessary
? Perform warm transfers of calls to next tier or direct to third party vendor if appropriate
? Provide follow up communication to customers to ensure satisfaction and ticket resolution
? Properly document customer contact information and customer notes regarding interaction
? Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes
? Identify and report any call trends or product trends to the Team Lead or Supervisor
? Provide feedback on customer issues and the knowledgebase so that management can address and improve the items
? Participate in scheduled and ad hoc training in order to improve policy and process acumen
Must have requirements:
? Minimum 2 years human resources administration experience
? General knowledge of HR policies, processes and Regional Employment Laws
? Strong verbal and written communication skills to interact with clients and HR Service Center team members
? Excellent telephone manner with clear, concise and professional communication skills
? Ability to accurately collect information in order to understand and assess the clients’ needs and situation
? Strong attention to detail
? Must possess strong logic and reasoning skills
? Ability to prioritize workload and provide timely follow-up and resolution
? Ability to work effectively in a fast-paced environment and handle daily planned and unplanned operational activities
? Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications
Ideal Candidates Would Also Have:
? Human Resources certification (PHR/SPHR/GPHR) a plus
? Previous experience working in a centralized HR Shared Service environment
? Call center working experiences is highly preferred.
Other qualifications:
? Language Requirements:
o All candidates in all regions are required to be proficient in Mandarin & English language (verbal and written).
o Required language skills should be excellent equivalent to native speaking level.
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Responsibilities:
? Perform intake of HR operational inquiries via telephone or email. Will assess inquiries or reported issues to determine best method of resolution. Will assign inquiries to appropriate functional specialists if not resolved at first contact.
? Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support
? Utilize knowledgebase to support issues resolution or case escalation
? Provide high touch customer service that meets expected service levels and business performance goals
? Coach callers in the use of self-service
? Support the integrity of employee records and Workday data
? Perform transactional work to resolve customer inquiries initiated from emails/phone/mail/chat
? Document inquiries and escalate to other parties as necessary
? Perform warm transfers of calls to next tier or direct to third party vendor if appropriate
? Provide follow up communication to customers to ensure satisfaction and ticket resolution
? Properly document customer contact information and customer notes regarding interaction
? Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes
? Identify and report any call trends or product trends to the Team Lead or Supervisor
? Provide feedback on customer issues and the knowledgebase so that management can address and improve the items
? Participate in scheduled and ad hoc training in order to improve policy and process acumen
Must have requirements:
? Minimum 2 years human resources administration experience
? General knowledge of HR policies, processes and Regional Employment Laws
? Strong verbal and written communication skills to interact with clients and HR Service Center team members
? Excellent telephone manner with clear, concise and professional communication skills
? Ability to accurately collect information in order to understand and assess the clients’ needs and situation
? Strong attention to detail
? Must possess strong logic and reasoning skills
? Ability to prioritize workload and provide timely follow-up and resolution
? Ability to work effectively in a fast-paced environment and handle daily planned and unplanned operational activities
? Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications
Ideal Candidates Would Also Have:
? Human Resources certification (PHR/SPHR/GPHR) a plus
? Previous experience working in a centralized HR Shared Service environment
? Call center working experiences is highly preferred.
Other qualifications:
? Language Requirements:
o All candidates in all regions are required to be proficient in Mandarin & English language (verbal and written).
o Required language skills should be excellent equivalent to native speaking level.
职能类别: 其他
公司介绍
百时美施贵宝是一家以“研发并提供创新药物,帮助患者战胜严重疾病”为使命的全球性生物制药公司。
2019年11月20日,百时美施贵宝成功完成了对新基的收购,将双方在领先的科学、创新的药物和优秀的人才等方面的优势合二为一,打造全球领先的生物制药企业。公司在肿瘤、血液、免疫和心血管疾病等领域处于世界前列,并具有丰富的,且具有行业前景的产品管线。
如今,中国已是百时美施贵宝公司全球重要的研发、生产、营销和创新中心之一。我们致力于满足中国未被满足的迫切的重大疾病需求,引领行业发展,开展多元合作,以帮助中国患者战胜严重疾病。
2019年11月20日,百时美施贵宝成功完成了对新基的收购,将双方在领先的科学、创新的药物和优秀的人才等方面的优势合二为一,打造全球领先的生物制药企业。公司在肿瘤、血液、免疫和心血管疾病等领域处于世界前列,并具有丰富的,且具有行业前景的产品管线。
如今,中国已是百时美施贵宝公司全球重要的研发、生产、营销和创新中心之一。我们致力于满足中国未被满足的迫切的重大疾病需求,引领行业发展,开展多元合作,以帮助中国患者战胜严重疾病。
联系方式
- 公司地址:地址:span南京