南京招聘

Account Director-Customer Relationship Marketing (CRM)

Hi Tech

Who we are:

Merkle, Inc. is the nation's largest and fastest growing customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn't.

Merkle is also a place where clients want to do business. For more than 20 years, many of the world's top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include Dell, DirecTV, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, the American Cancer Society, and Susan Komen for the Cure to name just a few.

We've created an ecosystem where talented people can be comfortable and thrive. We wear jeans. We bring our dogs to work. We let off steam with some pool or foosball. We have fun. But we also work hard. We execute. We innovate. We achieve. We take care or our clients, and each other.

A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we've received. We've been recognized by Forrester Research as a Leader in Database Marketing 3 consecutive times. And our CEO, David Williams, was named CEO of the Year by SmartCEO magazine.

So if you're smart, passionate, fun, and committed, consider joining Merkle, where you'll fit right in.

What we need:

We are seeking an experience Account Director to implement, lead and grow client engagement activities with one of our top strategic accounts. The Account Director will work closely and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client. Account Directors are expected to establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management. The Account Director will be immediately tasked with Taking over weekly client calls and getting up to speed with the global account management team. Reporting directly to the Senior Account Director and with a tight linkage to the Regional Client Leader, the focus of the Account Director includes:

• Establishing working partnerships with primary client lead
• Leading strategic client meetings and quarterly business reviews
• Interpreting and leading client discussions on results and results trending
• Driving business by ensuring key program goals are met
• Taking responsibility for on time, on strategy, accurate program execution
• Effectively leading and motivating internal team to produce best in class work
• The ability to mentor and coach individual team members for successful career growth

• Fostering a collaborative, energized internal team dynamic
• Establishing and maintaining account profitability
• Understanding, leading and/or managing account development and growth opportunities

Qualified individuals possess the Merkle attributes of being smart, curious, committed to vision, passionate, fun/pleasant, an achiever and having a sense of urgency. Qualified individuals also have:

· 8+ years of client services/account management in a direct marketing agency or a combination of agency/client side. Client side experience must include a leadership role.

· 5+ years direct marketing experience a must; experience in HiTech and/or B2C marketing preferred

· Analytically minded, specifically comfortable with data, response metrics and trends

· Strong understanding of all aspects of direct response marketing and testing

· Proven strategic leadership and cross-team program management in a matrix environment, including mentoring and managing staff

· Solid understanding of all key channels (eMail, Web, Direct Mail, Telemarketing, etc,)

· Working knowledge of CRM

· Excellent written and verbal communication skills; Fluent English

· Ability to manage client relationships, especially sensitive issues and effectively problem solve

· Ability to analyze problems and produce a viable solution

· Ability to multi-task and work well in a fast changing environment

· Bachelor's degree required. Graduate degree such as MBA/Marketing/Business preferred.

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。